Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Network Engineer II-Carmel, IN-US-Remote The ideal candidate would be local to the Carmel, IN area, but Allegion is open to a Remote candidate that is open to travel if necessary. What You Will Do: The objective of this position is to provide tier two and above technical infrastructure design, installation, configuration, and support of interconnected LAN, WAN, wireless, and IP telephony as part of the enterprise IT Network Services Team for Allegion. This requires cross-functional engagement with other technical and business areas with blended environment of IT and the business of various levels across a global environment. Position is responsible for troubleshooting network and IPT hardware and software. Responsible for monitoring and maintaining a diverse network for computing and application environment. Responsible for troubleshooting systems and researching, identifying, and providing resolution influencing day to day corporate activities. The position will provide exceptional customer service to business personnel while providing exemplary technical support enterprise-wide. Support of this role includes regular Monday through Friday and off hours support as required from time to time. Support area is global, with primary emphasis on America’s region. Baseline: Actively design with, and provide feedback for, network architects in establishing standards for network devices and associated connectivity. This includes configuring & support of physical and virtual network devices, while maintaining accurate network documentation. Follow and promote defined ITIL procedures, manage spare parts inventory, maintain accurate network diagrams. Proactively monitor and analyze network performance, utilizing enterprise tools, ensuring operational efficiency and maintenance of capacity. Take corrective actions as needed. Network Integrity: Demonstrate and lead tier two and above level for independent troubleshooting and decisive problem solving for recovery of network and IP Telephony functions from failure or degradation, including switching, routing, telephony, and telecom/WAN circuitry with both on premise infrastructure and public cloud where applicable. Adhere to change and incident practices. Perform root cause analysis to eliminate recurring incidents. Provide on-call support as needed regionally and enterprise-wide. Contribute and drive the coordination and collaboration working with 3rd party service providers to accomplish wide area network and global data center service and operational goals. Projects: Analyze user or facility requirements, evaluate options, recommend solutions, and manage the implementation of a network associated system. Take a prominent role in assigned business or IT projects to drive network operational and/or improvements. Provide accurate, reliable status updates to management for network support or projects. Perform other assigned operational duties. What You Need to Succeed: Technical: 5 years of experience in a network technical role with tier 2 and above issue resolution experience. Minimum of 5 years working in manufacturing and office environments. Broad technical IT knowledge and awareness of industry trends. Must have a bachelor’s degree in a technical discipline or equivalent experience in Network Operations. Cisco certifications (CCNA, CCNP, etc.) preferred. Experience in route/switch, SD-WAN deployment, operational and support experience in international environment. Understanding of network protocols and internet technologies, including static and dynamic routing protocols (such as BGP, OSPF, EIGRP) Familiar with cloud networking (Azure, AWS, Google) and internet exchange points preferred. Ability to implement, administer, and troubleshoot network infrastructure devices. Primarily knowledge should include layer 2 and 3 switches, wireless access points, wireless controllers, layer one physical connectivity. Broad knowledge should include voice gateways, routers and firewalls. Must have experience developing work standards and evaluating performance. Experience using network diagnostic and monitoring tools. Understanding of the latest security principles, techniques, and protocols, including troubleshooting collaboration with security teams. Have working knowledge of best security practices. Working knowledge with voice and telephony systems. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Organizational: 5 years of proven experience in ability to multitask and prioritize effectively in a global, fast paced, office and manufacturing environment. 5 years of experience working in cross functional teams with vendors and the ability to work as part of a virtual team. Includes effectively planning work, controlling projects, and reporting progress. Experience working with internal customers to interpret, clarify, and implement network related solutions. Must have professional verbal and written communications skills and effective at communicating technical issues in a non-technical manner, considerate of each customer's focus and priority. Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. Maintains positive, productive customer and team relationships. Willingness to work varying hours as necessary. Some travel may be expected. Organization and coordination skills to schedule equipment installation and replacement as well as maintain equipment inventory. Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management. Allegion is a Great Place to Grow your Career if: ·You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. ·You value personal well-being and balance, because we do too! ·You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. ·You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You’ll Get from Us: ·Health, dental and vision insurance coverage, helping you “be safe, be healthy”. ·A commitment to your future with a 401K plan, offering a 6% company match and no vesting period ·Tuition Reimbursement ·Employee Discounts through Perks at Work ·Community involvement and opportunities to give back so you can “serve others, not yourself” ·Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $63,000 to $117,300. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. 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