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Are you a great communicator with the desire to help people? Are you one of the top performers at your current job? Are you well organized and looking for a new career opportunity? Then look no further! We are looking for someone like you to join our elite team of customer service representatives. We will train you on the technical items if you have the communication skills.

This is a full-time position working 40 hours in the office during one of these shifts:

• Sunday-Thursday OR
• Tuesday-Saturday OR
• Friday-Monday

Schaal Plumbing, Heating & Cooling is one of the fastest-growing companies in the nation because we hire and train only the best. We consistently place in the top tier of companies in the Des Moines Register’s Top Workplace of Iowa & Best of the Metro workplace rankings. We focus on treating our customers right and it shows with our 4.9 rating on Google! With over 70 years in business, Schaal has become “Iowa’s most trusted”. Our customer service representatives are some of the best in the industry and they are honest and treat our customers with respect and dignity.

Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking to add customer service representatives that love to solve problems and will do whatever it takes to please our customers. No experience is necessary. All you need is a good attitude, a strong work ethic, and great communication skills.

Compensation: $15 hourly plus bonuses, spiffs, and commission. Hourly wage based on previous experience.

Position: Full-time employee | M-F, and F-S from 11-8pm

• Establishes and maintains effective working relationships with associates.
• Presents ideas effectively, both orally and in writing.
• Managing inbound and/or outbound calls;
• Following various communication scripts when speaking to a caller;
• Identifying customer needs, answering questions, and providing solutions/alternatives to issues;
• Building sustainable customer relationships;
• Achieving and exceeding established KPIs and performance goals.

Additional requirements:

• Ability to work a varied schedule including nights and weekends
• Ability to adhere to departmental attendance and other established processes and procedures
• Ability to sit up to 90% of your scheduled shift; while performing related phone and computer assignments.
• Ability to work effectively within a collaborative team environment.

Additional Compensation and Benefits

• Affordable Medical, Dental, and Vision plans
• 401K with company match
• Short and Long Term Disability Plans Available
• $20K Life Insurance Policy Free to Employees
• 6 Paid Holidays

Schaal Plumbing, Heating & Cooling is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.