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Contact Center Representative
SCCFCU San Jose, CA
Full Time 8 Months Ago
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SCCFCU is Hiring a Contact Center Representative Near San Jose, CA

SUMMARYThe Contact Center Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolve member issues, and demonstrating behaviors supporting the County Federal Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. He/she may also be asked to perform account maintenance activities and process basic financial and lending transactions. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Education and/or Experience. A high school diploma or GED equivalent and range of 1-3 years related experience and/or equivalent combination of education and experience. · Certificates, Licenses, Registrations. None required, none preferred.· Geographical Location. This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California. ESSENTIAL FUNCTIONS· Answering calls of a specific or general nature; directing member to appropriate department as needed.· Performing basic teller functions, including processing share, and share draft deposits, withdrawals, loan payments and draft stop payments.· Performing account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.· Opening new membership and subsidiary accounts, including all types of depository and account ownerships · Have a thorough understanding of SCCFCU’s product and services offerings· Cross-selling products and services within established guidelines.· Answering questions and resolving problems on products, services, and operational procedures · Ensuring operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of the compliance with the Credit Union’s BSA-AML program· Acting as back for other positions as needed, including but not limited to branches and at corporate · Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES· Detail-oriented, self-starter who can work independently and/or remotely · Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels· Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner· Ability to perform multiple, simultaneous tasks and changing priorities in an efficient, confidential, and effective manner· Ability to conduct thorough research, and escalate issues appropriately to provide workable recommendations and solutions to problems· Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems and procedures as well as taking advantage of the continuous education opportunities within and outside of the Credit Union· Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services· Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools and MS Office: Word, Excel, PowerPoint, and Outlook· Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.· Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares credit emphasizes team over self and define success collectively rather than individually.· Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions. PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. · Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.· Occasionally lift and/or move up to 10 pounds.EEO STATEMENTSCCFCU encourages diverse applicants to apply for all positions. SCCFCU does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Santa Clara County Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

Job Summary

JOB TYPE

Full Time

POST DATE

07/16/2022

EXPIRATION DATE

11/04/2022

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The job skills required for Contact Center Representative include Products and Services, Communication Skills, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Representative job description and responsibilities

Launch outbound calls as appropriate

03/15/2022: Tacoma, WA

Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.

01/20/2022: Chicago, IL

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

01/09/2022: Columbus, OH

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

01/16/2022: Providence, RI

Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

03/11/2022: Asheville, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Representative jobs

Ability to type 30+ WPM

03/26/2022: Middlesex, NJ

Require specialized training to meet the unique demands of the job.

01/30/2022: Boulder, CO

Minimum of one year of customer service experience, call center experience preferred.

03/27/2022: Sioux Falls, SD

High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.

01/10/2022: Seattle, WA

Requires several soft skills.

04/03/2022: Raleigh, NC

Step 3: View the best colleges and universities for Contact Center Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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