Description

About Sauers Snow & Ice Management Sauers Snow & Ice Management has been an industry leading company in the greater Philadelphia area for over twenty years. We have been a Top 100 snow company for the past ten years and are well positioned for continued growth. Why should you want to work at Sauers?

Working at Sauers offers:

• Work-Life Balance – Sauers accommodates a flexible schedule whenever possible.
• Career Growth & Opportunity – Sauers offers professional development plans and opportunities for advancement.
• Culture – The Sauers team enjoys working together and actively supports one another.
• Social Responsibility –Sauers demonstrates a commitment to the community and creates spaces to give back across the Philadelphia region.

The Account Manager position at Sauers is primarily concerned with client satisfaction and operational excellence. As an Account Manager you will be expected to engage both Clients and Service Providers throughout the year with onboarding and production.

Duties and responsibilities

· Build strong relationships with new and existing clients by placing the client first.

· Facilitate new and existing client account hand-off from the sales department to the operations department.

· Collaborate with Sales, Admin, and Operations to deliver an exceptional client experience by “taking the worry out of winter.”

· Work within our CRM system.

· Develop and maintain long-term relationships with clients and contractors

· Check-in with clients throughout the snow season to obtain feedback (including preseason, midseason, and post season client satisfaction calls).

· Assist the Admin Team with questions and solutions regarding invoicing.

· Resolve client complaints in a timely manner through use of Operations processes and resources.

· Assist the Director of Operations with leading and training seasonal staff.

· Facilitate communication to Clients, contractors, and staff

· Identify contractors who are not performing to Sauers standards, provide feedback and course correct through training and in-person meetings.

· Facilitate the Pre-Season Kick-Off Meetings onsite with Clients and SPs.

· Oversee Post Season Inspections, Damage repairs (if any), and Site Close-outs.

· Utilize and monitor Sauers mobile documentation app and other available technology during and after snow events to ensure clients are receiving the appropriate level of service.

· Be available in person and via phone/virtual calls throughout the entire winter season to address client concerns as they arise. This may include nights, weekends, and holidays during the winter. Be present at HQ during snow events to facilitate client and contractor communication

Perform other related duties as assigned.

Requirements

• Education - Minimum HS diploma required, Bachelor of Science degree in business preferred.
• Experience - Sales and/or Account Management in Commercial Landscape and Snow Removal preferred but not required
• Excellent verbal written and communication skills.
• Excellent problem-solving skills to help resolve client complaints or needs.
• Strong Customer Service and Interpersonal skills for dealing with different types of clients.
• Strong organizational skills, follow thru skills and attention to detail.
• Time management and multitasking skills
• Proficient in Microsoft Office, Word, Excel and Outlook