Summary

Client Relationship Manager At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Client Relationship Managers (CRM) whose aim to maximize long-term revenue opportunities by becoming trusted advisers to our clients and field execution teams. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: - Full-Time Benefits (Medical, Dental, Vision, Life) - 401(k) with company match - Training and Career Development - Generous Paid Time-Off Responsibilities: - Lead contact efforts through completed projects and provide feedback - Drive the annual planning and developing client budgets to maximize revenue - Strategically collaborating with client on project set up - Engaging in strategic story telling by presenting project details back to client - Communicating performance updates to client and internal operations team Qualifications: - Associate's Degree or equivalent experience required; Experience in Relationship Management with Global Brands - 2-4 Years of experience in Client and Retail Services - Excellent interpersonal skills, able to communicate with a wide range of people - internally and externally; Work well in a team setting - Confident presenting and marketing new services - Comfortable approaching people; Strong client service ethic - Ability to explain complex information in simple terms

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Duty Client Support • Lead contact efforts through completed projects and provide feedback • Drive the annual planning and developing client budgets to maximize revenue • Strategically collaborating with client on project set up • Engaging in strategic story telling by presenting project details back to client • Communicating performance updates to client and internal operations team • Collaboration with client on projects setup and objectives • Assists on developing best practices and insights to deliver on overall performance execution • Consolidating strong relationships with client base by leading senior stakeholders to business opportunities • Proactively identifying, communicating, and resolving issues related to project setup, execution, completion, and billing Field Execution Support • Building and importing project details for field team to execute • Creating and developing communication for project execution support • Creating and developing training tools for field execution to be successful • Communicating project performance progress throughout the duration of the client initiative • Collaborate with RS leads and other field leadership on project issues, feedback and corrective actions • Regularly attend live projects to understand project completion process in order to develop accurate instructions • Collaborating with and training DRT/Syndicated RCSM on project ownership, invoicing, job setup, etc. Analytics & Reporting • Performing analytics to monitor performance utilizing advantage retail technology systems • Developing analytical reports to meet client KPI metrics in order to create future business opportunity and to prove out Advantage ROI • Reporting the financials, executing invoicing, and other administrative duties Other miscellaneous duties as assigned as it relates to the job. Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are essential duties and function of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Relationship Management with Global Brands 2-4 Years of experience in Relationship Management with Global Brands Skills, Knowledge and Abilities • Excellent interpersonal skills, able to communicate with a wide range of people - internally and externally • Knowledge of Advantage Retail Technology • Strong commercial skills • Strong decision-making skills and the ability to take the lead • Confident presenting results • Comfortable approaching people • Strong client service ethic • Fluent in written & oral English; additional languages would be valuable • Proactive and highly self-motivated • Ability to explain complex information in simple terms • Work well in a team setting • Enthusiastic and energetic personality • Understanding of different business practices across various cultures Environmental & Physical Requirements Office / Non-Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66% hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.