Objectives

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
• Answer telephones, direct calls and take messages.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Compute, record, and proofread data and other information, such as records or reports.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Review files, records, and other documents to obtain information to respond to requests.

Qualifications

• Compliance with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.
• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Excellent communication (verbal & written) skills required.
• Excellent mathematical skills required.
• Excellent interpersonal skills required.
• Minimum one year previous experience in a clerical environment.
• Bilingual (English & Spanish) preferred.

Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Speaking: Talking to others to convey information effectively.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Knowledge

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.