Position Title: Clinic Manager
Position Type: Regular
Salary Range:
$79,920 - $108,000 annual; commensurate with experience
Pay Frequency: Annual
For Priority Consideration, please apply by March 11, 2022
POSITION PURPOSE: The Clinic Manager is a member of the Cowell Center Student Health Services (SHS) and Counseling and Psychological Services team of a campus physician, nurse practitioners, physician assistant, case manager, outreach program coordinator, registered nurse, licensed vocational nurse, medical assistant, mental health practitioners, a psychiatrist, and administrative staff. Together this team practices in the unique environment of college health and directly contributes to student success by delivering integrated primary care and mental healthcare to SCU students utilizing the services of the Cowell Center.
The Clinic Manager, along with the Cowell Center Director and Assistant Director of Counseling and Psychological Services, is responsible for providing leadership in the center. The Clinic Manager is responsible for all aspects of clinic operations including quality management, personnel management, management and improvement of processes, fiscal management and clinic goals and programs. The Clinic Manager works in close collaboration with the Cowell Center Director to meet overall goals.
The Clinic Manager is accountable to the Cowell Center Director and Student Health Service Clinical providers for the quality of patient care provided by Student Health Services staff and the effectiveness and efficiency of operations.
The Clinic Manager also provides direct patient care, supervises the registered nurse, licensed vocational nurse and the medical assistant. The Clinic Manager assists with medical direction for the Student Health Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Patient Care
Plans, directs and coordinates operations and patient care.
Determines appropriate delivery of care for the center in cooperation with the Cowell Center Director and SHS clinical providers.
Ensures patient teaching materials are appropriate for population served.
Ensures efficient, effective workflow to meet the needs of the patients, providers, other customers and staff.
Develops and implements policies and procedures that guide and support the provision of services. Policies and procedures developed meet appropriate regulatory requirements.
Prioritizes activities for efficient functioning of the department.
Assist providers with the performance of minor medical procedures when needed.
Perform point of care testing and nursing procedures when needed.
Provide health education related to patient visits.
Maintain confidentiality of all patient and health center information at all times
Utilize effective communication techniques with patients, families, practitioners and staff to promote quality patient care.
Keep abreast of changes in health care that affect the clinic and campus community.
See Registered Nurse Position Description related to additional details.
Supervisor and Staffing
Participate in the hiring process and training of SHS professional staff.
Supervise the registered nurse, licensed vocational nurse and medical assistant staff following the university's Human Resource policies and procedures.
Supports professional growth in staff through identification of learning needs, designing and/or coordinating learning opportunities.
Develops and maintains an effective clinic-specific orientation program for staff.
Ensure new SHS staff receive general and specific orientation.
Communicates expectations for work performance with supervised staff.
Provides follow-through on performance issues as needed.
Provides constructive feedback frequently; including formal and informal feedback, and written and verbal feedback.
Ensure that staff supervised receive an annual evaluation.
Coaches staff to set and achieve goals and improve performance.
Observes work being performed/monitors outcome of work.
Correctly and appropriately utilizes the disciplinary process.
Informs Cowell Center Director of performance related issues.
Ensure that new registered nurse, licensed vocational nurse and medical assistant staff is competent to perform job functions and skills assigned.
Ensure that each licensed Student Health Services staff member has a current and valid license.
Oversees schedules to ensure adequate staffing.
Be available for consultation by registered nurse, licensed vocational nurse, medical assistant, campus physician, physician assistant, nurse practitioner, psychologists, and psychology trainees.
Provide training to the Cowell Center staff.
Provide leadership, technical direction and support to those directly supervised.
In collaboration with Cowell Center director and Campus Physician; delegate functions, assign tasks and set appropriate expectations for Student Health Services staff to ensure quality patient care is delivered.
Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.
Management of the Environment
Ensure processes in place to maintain equipment in appropriate working order and cleaned/disinfected according to manufacturer recommendations.
Oversees inventory control to ensure adequate supplies for patient care and to control cost
Ensures that capital acquisitions are researched and follow established procedures.
Ensure SHS staff are competent to use equipment.
Coordinate repairs and remodeling to minimize disruption to clinic operations.
Monitor the environment to ensure that a patient-friendly and safe atmosphere is maintained.
Safety and Infection Control
Follows and enforces SCU and SHS Safety and Infection Prevention guidelines, policies and procedures for self, patients, visitors and employees.
Ensures processes are designed to maintain a safe and clean environment.
Reports unsafe condition/s immediately to Cowell Center Director and Director of Environment, Health and Safety.
Quality Management / Performance Improvement
Effectively maintains appropriate quality control programs in response to internal and external standards of care.
Actively and collaboratively, support the mission, goals, and initiatives of the Cowell Center.
Ensures compliance with AAAHC Standards.
In collaboration with Cowell Center Director and Campus Physician, oversees and develops center Quality Improvement activities.
Keeps staff informed about center Quality Improvement activities
In collaboration with Cowell Center director and management team, initiate, coordinate, implement, and evaluate policies, procedures, and/or practice of Cowell Center, which are effective, efficient, and conducive to the personal, physical, and general welfare of students.
Oversee center pharmaceutical and laboratory services.
Supervises the ordering of supplies and equipment for the department.
Committee Participation
Serve on and meet regularly with the Cowell Center management team to ensure the success of the Center.
Attend scheduled staff meetings.
Serve on departmental and university-wide committees as appropriate.
Meet regularly with the Cowell Center director to discuss clinic issues.
Participate in departmental performance improvement activities.
Develop and foster relationship and trust with employees and the SCU Community.
Other duties as assigned
Participate in campus outreach activities as time permits.
Maintain cooperative interactions with other clinical and support staff.
Act as liaison between the medical community and Student Health Services.
Collaborate and appropriately consult with Counseling and Psychological Services to provide care to students who need medical management of emotional issues.
Maintain membership in Professional Organizations as deemed appropriate.
Remain knowledgeable of best practices in the medical field and university student health center.
Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
Perform other work-related assignments as required.
C.PROVIDES WORK DIRECTION
Team consisting of:
Registered Nurse
Licensed Vocational Nurse
Medical Assistant
D.GENERAL GUIDELINES
Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity.
Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Student Health Services.
E.QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
Knowledge of management principles, scope of practice/work and ambulatory health care practices and trends.
Demonstrated knowledge in addressing the needs of a diverse student population.
Skills
Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents.
Abilities
Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner. Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.
Education
Graduate of an accredited school of nursing.
Bachelor of Science in Nursing, required.
Master of Science in Nursing, preferred.
Current CPR and AED certification.
Years of Experience
Six years recent management experience, strongly preferred.
Six years of college student health services experience, strongly preferred.
Knowledge of the college/university EMR system Point n Click, strongly preferred
F.PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time will be spent assisting with patient care and at a desk using a computer terminal.
Tasks may involve exposure to blood, body fluids or tissues.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
G.WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical medical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
EEO Statement
​ Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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