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Technology Support Specialist
School Description
Santa Catalina School is a vibrant, independent, Catholic school offering student-centered co-education to PreK through grade 8 and an all-girls’ boarding and day college preparatory upper school serving grades 9 through 12. Santa Catalina exists to develop in each student a striving for excellence, a maturing awareness of moral and spiritual values, a sense of responsible purpose, and a determination to serve the world with courage, grace, and compassion. With the cornerstones of excellence, spirituality, service, and responsibility, the school is committed to providing a supportive learning community for each student to grow in their intellectual, personal, and spiritual life, making Santa Catalina a transformational educational experience for its students.
Position Summary
Santa Catalina School, a nationally recognized PreK-12 independent Catholic school in Monterey, California, is currently seeking a full-time, non-exempt Technical Support Specialist to provide support to students and faculty and staff in a fast-paced educational environment with a robust student-owned 1:1 program in grades 4 - 12. This year-round position, including summer, will support the successful operation of the School’s technology program. This individual will be the first point of contact for all IT questions, including any application or hardware support questions or issues. They will analyze and diagnose issues and offer a prompt response and resolution working closely with outside vendors to facilitate repairs according to our contracted Service Level Agreements. The Technical Support Specialist must deliver outstanding customer service in a timely and efficient manner and have the ability to work a flexible schedule to support evening events.
Description
Under the direction of the Assistant Head of School, the Technology Support Specialist provides excellent customer support for all employees by responding to all technology support requests, prioritizing the day-to-day operations of the Help Desk, managing the school’s ticketing system (Spiceworks), strong understanding and ability to troubleshoot macOS, iOS, Windows, and Chromebook devices, and maintaining an up-to-date inventory of user devices, peripherals, and network hardware. The Technology Support Specialist will provide instruction and training for all new employees regarding their school-issued devices, instructions for network and Google Workspace access, operating their workstation telephone, printer, and any other peripheral device necessary for their job function. Similarly, the Technology Support Specialist provides instruction to students to access their Google Workspace account, and other software and hardware access appropriate for students. Working with our technology partner, Knowing Technologies, the Technology Support Specialist will help identify, address, and escalate when needed any network issues, and provide on the ground support to resolve those issues.
Santa Catalina School believes that each employee makes a significant contribution to its success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Essential Responsibilities
Manage day-to-day operations of the Help Desk, managing the ticketing system and providing technical assistance and support for all technology users. This involves creating and maintaining logs of issues and prioritizing and communicating resolution with users
Other Responsibilities
Qualifications
Competencies
Knowing Technologies.
Supervisory Responsibilities
Working Conditions and Compensation
Equal Employment Opportunity
Santa Catalina School is an equal-opportunity employer. Employment at Santa Catalina School is based solely on qualifications and competence for a particular position, without regard to race, color, national origin, citizenship, age, religion, sex, sexual orientation, gender identity or expression, veteran status, disability, marital status, or any other category protected by the law.
To Apply
Interested candidates should visit our website to complete and submit an application, resume, and cover letter:
www.santacatalina.org/employment
Electronic submission of candidate papers in .pdf format is preferred.
Santa Catalina provides reasonable accommodations to employees and applicants with disabilities. Applicants who need accommodations to participate in the application process should contact employment@santacatalina.org
Job Type: Full-time
Pay: $27.00 - $33.00 per hour
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Work Location: One location
Full Time
Civic & Environmental Advocacy
$27-33 (estimate)
03/17/2023
01/08/2024
santacatalina.org
IRVINE, CA
200 - 500
1950
Private
ALLISON HART
<$5M
Civic & Environmental Advocacy
The job skills required for Technology Support Specialist include Technical Support, Customer Service, Networking, Help Desk, Operating System, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
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Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Most technical support specialists acquire at least some on-the-job training after they are hired.
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