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Client Care Specialist: San Marin Animal Hospital
The purpose of this position is to provide outstanding client service. The Client Care Specialist (CCS) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.
The CCS enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.
Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CCS who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
Ideal candidates would possess the following skills
-Excellent customer service
-Ability to multi-task in a busy atmosphere
-Punctual and dependable
-Highly motivated
-Organized and neat
-Great communication skills and work ethic
-Ability to be flexible and adapt in different situations
-Self starter
-Enjoys interacting with client and pets
-Is familiar with Cornerstone Software
-1 year veterinary experience preferred
Pay depends on experience. The hours we are looking to fill are 36-40 per week. This position does include some Saturdays . We offer a very competitive benefits package that includes: Health/dental/vision benefits, uniform allowance, paid time off, paid sick time, continuing education, and a generous pet discount. Please email your resume, 3 references, and pay history.
We look forward to hearing from you soon!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
Schedule:
Work Location: In person
Part Time
$40k-52k (estimate)
02/02/2023
08/28/2023
sanmarinpethospital.com
Novato, CA
<25
The job skills required for Veterinary Customer Service Representative include Customer Service, Communication Skills, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Veterinary Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Veterinary Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Veterinary Customer Service Representative positions, which can be used as a reference in future career path planning. As a Veterinary Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Veterinary Customer Service Representative. You can explore the career advancement for a Veterinary Customer Service Representative below and select your interested title to get hiring information.