About Us

At San Marcos Chrysler Dodge Jeep Ram, we are always looking for motivated and energetic individuals to join the San Marcos Team! We are currently looking for a Full Time Warranty Administrator with experience to join our team. Hourly rate will be BOE and there is opportunity to earn commissions.

Benefits

• 401(K) Savings
• Paid Vacation
• Medical Plan
• Dental Plan
• Vision Plan
• Promote from within
• Enjoy fun, company perks
• Partners in our community

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Arrange for parts for shipment to factory or distributor.
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

• 2 Years warranty experience
• Dealertrack DMS experience preferred
• Stellantis/Chrysler warranty experience preferred 
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred
• Valid driver's license and clean driving record
• Willing to complete a background check and possible drug testing