Field Customer Service Representative

FIELD CUSTOMER SERVICE REPRESENTATIVE I/II
Salary Range: $5,344- $7,521

San Lorenzo Valley Water District is looking for applicants for the position of Field Customer Service Representative. Please read the details of the position and how to apply below:

NUMBER of POSITIONS TO FILL: One (1)

CLOSING DATE: Open until filled

SALARY: $5,344 - $7,521 per month depending on qualifications

ABOUT THE DISTRICT

The San Lorenzo Valley Water District is located in the coastal redwoods approximately 10 miles northeast of Santa Cruz, CA. If you live in the nearby towns of Felton or Scotts Valley, you are a relaxing 15-minute drive to work or the beach. The District maintains approximately 190 miles of pipeline and serves a population of approximately 35,000 customers. The SLV Water District was established in 1941 and serves the communities of Boulder Creek to Felton and Lompico to Scotts Valley.

CLASS CHARACTERISTICS

The Field CSR I/II are responsible to coordinate accurate reading and recording of water meter usage, perform field service of past due and shut off notices in coordination with office CSR staff, identifies and resolves or reports usage problems and leaks, and resolves customer service issues. Incumbents also assists with the rebate and water conservation efforts. Work is performed independently and the incumbent exercises judgment within the scope of District policies and procedures to remedy issues in the field or to refer issues to the CSR II or other District staff for resolution.

The Field CSR II class is distinguished as being fully competent in Field CSR I duties, including interpreting and explaining District Policies and Procedures, dealing with difficult customer inquiries and problems, and periodic reporting tasks. An incumbent at the Field CSR II level may also provide guidance and assistance to employees at the Field CSR I level, as needed.

ESSENTIAL DUTIES (Duties may include, but are not limited to, the following):

Schedules routes and reads water meters; records data using automated systems; calculates water use, compares readings to determine unusually high or low readings and rechecks readings.

Checks for inoperative, defaced or bypassed meters; checks for leaks or other indicators of high usage; cleans meter boxes, flushes system, maintains access to meters; identifies secondary water sources and backflow devices.

Turns on and disconnects water service; serves notices of delinquency and turnoff.

Reviews and prioritizes service orders; schedules, investigates repairs and replaces faulty meters; schedules and completes preventative maintenance of meters; tests, adjusts, repairs and reconditions meters; installs new water meters and cross connection devices.

Receives, inspects and stores or returns parts and materials, inventories stores, assists with ordering parts and materials; maintains records; prepares reports.

Performs indoor residential water audits by conducting field inspections and tests, including those for leaky toilets and sinks; calculates flow rates of showers and faucets, and instructs customers on other ways to save water in the home.

Assists with the development and administration of water conservation rebate programs; assists with program outreach by distributing program materials; processes rebate applications; enters and tracks data on computer; performs pre and post inspections to verify installation.

QUALIFICATIONS

DEMONSTRATED KNOWLEDGE OF AND PERFORMANCE IN THE FOLLOWING AREAS:

Purposes and safe use of various hand and power tools and equipment employed in basic repair and maintenance work;

Principles, methods and tools employed in the repair and maintenance of water meters;

Safe working practices necessary in working with hazardous materials and chemicals, trenches and enclosed areas;

Principles and practices of water treatment and disinfection;

Principles and applicable state requirements relative to water treatment plant operations and water distribution systems.

ABILITY TO:

Plan and organize work;

Read and record meter readings;

Compute usage and recognize discrepancies;

Use basic hand tools to perform minor repair tasks;

Operate a variety of equipment;

Apply appropriate safety precautions and procedures;

Diagnose and repair water meters;

Repair, install and maintain water meters, services and valves;

Perform basic mathematical computations;

Understand and carry out oral and written instructions;

Establish and maintain cooperative working relationships with employees, supervisors, customers and the public;

TRAINING AND EXPERIENCE GUIDELINES

Any combination of training and experience, which demonstrates attainment of the required knowledge and ability to perform the required work (with reasonable accommodation, if needed), typically:

EDUCATION: High school graduation or equivalent is desirable.

EXPERIENCE:

Field CSR I - One year experience as a Field Services Worker II or comparable experience in the installation, maintenance and repair of water meters and customer service contact with the public.

Field CSR II - Four years of experience as a Field CSR I or comparable experience in the installation, maintenance and repair of water meters and customer interaction.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS

A valid California Class C Driver’s License must be maintained at all times.

Field CSR I - Must obtain a Water Treatment Certificate Grade T1 and Water Distribution System Certificate Grade D1 from the State of California Department of Health Services within twenty-four (24) months of date of hire. Failure to obtain certification will be grounds for termination.

Field CSR II - Possession of and continued maintenance of a State of California, Department of Health Services Water Treatment Certificate Grade T1 and Water Distribution System Certificate Grade D1.

BENEFITS

This District provides a competitive benefit package, including but not limited to comprehensive Medical, Dental and Vision Insurance, Paid Time Off, Paid Holidays, Pension, Life Insurance, Short-Term and Long Term Disability, and more.

APPLICATION REQUIREMENTS

Please submit a completed package consisting of the following:

Resume

District Employment Application – found on our website: https://www.slvwd.com/

Email resume and Employment Application - see website for email (really does not allow us to list the address here)

Job Type: Full-time

Pay: $5,344.00 - $7,521.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Boulder Creek, CA 95006: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location