Linkage to Care and Outreach Coordinator

The Linkage to Care and Outreach Coordinator will provide comprehensive, holistic services for transgender clients who are identified by the TRANS: THRIVE staff team as most appropriate and ready for case management and other services. 

This position will also facilitate and coordinate day-to-day operations of the Trans: Thrive wrap-around drop in service center offering educational workshops, social programs & other trans-relevant programs to support transgender clients to improve their health and well-being, reduce risk for HIV and substance abuse, and provide seamless referrals and linkages. This work requires to coordinate and conduct outreach to transgender young people in San Francisco and the Easy Bay who are at high risk for HIV/STDs, experience multiple barriers to services, need employment counseling, and need multiple linkages to care, and who require extensive individual risk reduction to prevent HIV/STDs infection. 

The Linkage to Care and Outreach Coordinator will provide these services targeting transgender young people, particularly African-American, Asian and Pacific Islander, Latino, gender variant and questioning clients who experience multiple barriers to services, need employment counseling and assistance to multiple linkages to care. This position requires evening and weekend hours. This position reports to the Trans Services Program Manager.

Major Responsibilities:

• Under the direction of the Program Manager, the Linkage to Care and Outreach Coordinator will support, implement the goals & objectives of the Trans Services contracts such as program deliverables, approved protocols, budget management and other program related requirements. 
• Support and able to conduct intake, assessment and re-assessment of eligible transgender clients and provide prevention case management, develop individual-client centered case management goals, harm and risk reduction counseling and treatment plans following agency’s standards of practice.
• Provide case management and advocacy services to clients, engage in follow-up conversations and referrals to additional services as necessary. 
• Conduct outreach and recruitment activities to deliver peer-based HIV prevention services in venues where transgender youth congregate and socialize including schools and virtual spaces
• Enroll clients in needle exchange and syringe access program, provide related services, and provide education on prevention, safer substance use, and other topics relevant to injection drug and/or hormone users
• Perform precise data collection, accurate data entry, spot-on maintenance, and timely submission of documents for monthly reports and track client enrollment/activities and contractual program documentation and reporting requirements 
• Support the day-to-day operations of drop-in spaces. Such activities include programming, workshops, and hygiene and clothing services.
• Support recruitment, training and maintenance of supervised volunteers/interns and program participants
• Participate in trainings and monthly staff, program meetings and agency events.
• Coordinate with partners and organizations located in San Francisco and the East Bay area
• Assist with programming supporting small and large group events targeting transgender young people, transgender people living with HIV, and other high-risk communities within the transgender umbrella
• Assist in management of programmatic and reporting data
• Other duties and responsibilities as assigned

Minimum Qualifications:

• Some college is preferred but a combination of experience and education will be considered
• 3-5 years of working or interpersonal experience with transgender individuals and issues
• Familiarity with issues and concerns of Transgender sex workers and substance users; Experience in working with multiply-diagnosed patients (HIV, mental health conditions and substance abuse), sexual and gender minorities, immigrants and refugees 
• Sensitivity to cultural and ethnic concerns as it relates to substance abuse and HIV;
• Demonstrated experience in facilitating community groups/meetings/events
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications; Understanding of the importance of confidentiality and boundaries in prevention and education work.
•  Must be able to handle multiple tasks and work under pressure and to work professionally and ethically within multi-racial and multicultural settings; and appropriately seek out support
• Ability to work independently as well as within a multidisciplinary team 
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills; Maintains a pleasing and dynamic personality towards work and towards staff and co-workers and clients
• Detail-oriented with strong follow-through skills, including attention to and respect for detail, accuracy, and deadlines
• Ability to work weekends, evenings, and non-traditional work hours
• Fully vaccinated against COVID-19, complete with booster shot and able to show proof of vaccination 

Preferred Qualifications:

• Experience with public benefits and health insurance programs in San Francisco or California.
• Familiarity with resources for TGNC folks available in San Francisco or California. 
• Fluency in English and Spanish.

Location: 

San Francisco, CA