• Responds to staff technology related requests and issues via ticketing system. 
• Troubleshoots software and hardware related issues and provide quick resolutions in support of staff performing their daily job functions.
• Creates user accounts and sets up new devices for new hires. 
• Provides onsite game day support to ensure game day staff have tools they need to effectively perform their job functions. 
• Researches and tests new solutions for deployment to staff and to ensure the IT team continues to operate effectively and efficiently. 
• Other duties as assigned.

• Ability to break down and review complex information.
• Establish credibility through timely, responsive and truthful interactions.
• Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
• Ability to achieve planned objectives through completing relevant tasks and focus.
• Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
• Communicates orally and in writing in a clear, concise, and impartial manner.

• Bachelor’s degree or equivalent degree and at least 2-4 years’ relevant work experience; or an equivalent combination of education and experience.
• Experience troubleshooting hardware and software issues across a wide variety of devices. 
• Experience with Microsoft Office, Adobe products, Google software suite, Microsoft Windows, Apple OS. 
• Experience with iOS and Android devices.

Job Summary