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Position Summary:
The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via the telephone. Actively participates in the promotion of credit union products and services to existing and potential members. Maintain quality service standards set by the organization.
Essential Duties and Responsibilities
Other Duties and Responsibilities
Physical Demands and Work Environment
While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. Intermittent keyboarding comprises 75% or more of assigned work. The noise level in the work environment is usually moderate.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The noise level in the work environment is usually moderate.
Minimum Qualifications (Education, Experience, Skills)
Full Time
Banking
$39k-50k (estimate)
07/21/2022
02/20/2024
sdccu.com
CHULA VISTA, CA
500 - 1,000
1938
Private
PATTY MOREAU
$200M - $500M
Banking
San Diego County Credit Union provides financial related solutions and services.
The job skills required for Call Center Specialist I include Customer Service, Call Center, Products and Services, Microsoft Office, Communication Skills, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist I positions, which can be used as a reference in future career path planning. As a Call Center Specialist I, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist I. You can explore the career advancement for a Call Center Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.