118 Service Manager Jobs in Laredo, TX
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Sames Laredo Nissan is Hiring a Service Manager Near Laredo, TX
Description
A service manager is responsible for supervising auto service technicians, mechanics, service advisors, car porters, and other automotive service department employees. They ensure positive profit margins for service and vehicle repairs, build and maintain customer relationships, and field customer complaints.
RESPONSIBILITIES
- Manage and establish policies and procedures for the Service Department to maximize workshop utilization and productivity to ensure profitability and required volume and level of sales, gross profit and customer satisfaction.
- Maintain Owner loyalty.
- Maintain Service Department employee satisfaction.
- Protect the Corporate investment.
- Develop and maintain a working relationship within all Dealership departments.
- Promote good customer relations and a positive working environment.
- Maintain gross profit at 67.5% or above.
- Maintain expenses at 56% or below.
- Maintain receivables in a 30 day or less status at all times.
- Maintain quality control of repairs performed.
Requirements
QUALIFICATIONS
- Thorough knowledge of the dealership’s policies, procedures and products.
- Extensive experience in technical repairs, servicing and estimating.
- Forecasting, budgeting, evaluating and problem solving experience.
- A minimum of 5 years management experience with supervisory/personnel management capabilities in a business environment.
- Ability to identify, comprehend and act on changing customer and employee requirements; must be able to be work well under pressure of deadlines.
- PC skills; familiarity with ADP Automotive Computer System.
- Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
- Requires a College Degree.
- Ability to communicate effectively in English; including reading and writing
- Maintain a valid drivers license; ability to drive a variety of vehicle types; insurable.
- Maintain a professional appearance and appropriate behavior during all working hours as well as business meetings/ functions.
Job Summary
Full Time
$117k-147k (estimate)
09/23/2022
03/22/2023
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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