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Service Manager

Laredo, TX | Full Time
10 Days Ago

Job Description

Description

A service manager is responsible for supervising auto service technicians, mechanics, service advisors, car porters, and other automotive service department employees. They ensure positive profit margins for service and vehicle repairs, build and maintain customer relationships, and field customer complaints.


RESPONSIBILITIES

  • Manage and establish policies and procedures for the Service Department to maximize workshop utilization and productivity to ensure profitability and required volume and level of sales, gross profit and customer satisfaction.
  • Maintain Owner loyalty.
  • Maintain Service Department employee satisfaction.
  • Protect the Corporate investment.
  • Develop and maintain a working relationship within all Dealership departments.
  • Promote good customer relations and a positive working environment.
  • Maintain gross profit at 67.5% or above.
  • Maintain expenses at 56% or below.
  • Maintain receivables in a 30 day or less status at all times.
  • Maintain quality control of repairs performed.

Requirements

QUALIFICATIONS

  • Thorough knowledge of the dealership’s policies, procedures and products.
  • Extensive experience in technical repairs, servicing and estimating.
  • Forecasting, budgeting, evaluating and problem solving experience.
  • A minimum of 5 years management experience with supervisory/personnel management capabilities in a business environment.
  • Ability to identify, comprehend and act on changing customer and employee requirements; must be able to be work well under pressure of deadlines.
  • PC skills; familiarity with ADP Automotive Computer System.
  • Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
  • Requires a College Degree.
  • Ability to communicate effectively in English; including reading and writing
  • Maintain a valid drivers license; ability to drive a variety of vehicle types; insurable.
  • Maintain a professional appearance and appropriate behavior during all working hours as well as business meetings/ functions.

Skills for Service Manager

The job skills required for Service Manager include Problem Solving, customer relationship, Automotive Services, Communicates Effectively, Customer Relations etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Manager

The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

How to Become a Service Manager

If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1 Understand the job description and responsibilities of a Service Manager

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Step 2 Knowing the best tips for becoming a Service Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs
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Step 3 View the best colleges and universities for Service Manager

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