It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary & Key Responsibilities Handles mid-range complexity claims as defined by department processes and procedures. Handling will consist of a direct investigation of the facts of loss, evaluation of coverages, damages, and negotiation of claims to a proper conclusion. May be involved with litigated files for experience and developmental purposes. Location: Minneapolis, MN Key Responsibilities: Determines policy status and coverage; reviews appropriate policies and endorsements for coverage, limits, and deductibles; immediately notify manager of any claim that may be outside of assigned scope of handling, level, or authority. Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan, and perform an initial exposure assessment. Conducts an investigation to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices. Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process. Maintains electronic records that accurately and thoroughly document all file handling activity. Overnight travel may be required. Reasonable and predictable attendance required. May be called upon to perform additional duties as directed. Key Responsibilities Field Property: Ability to scope and estimate real property, personal property and time element damages using company approved software applications. Identifies any subrogation potential and liability exposures and consults with supervisor. Performs all claims related functions with guided assistance and input from their supervisor. Must be willing and able to perform CAT adjustment duties (overnight travel involved) including, handling of ladders, climbing on roofs and other physical demands involving outside property claim handling. Minimum Experience/Education: Minimum of 3 or more years field experience required. Previous experience within the insurance industry within the line of business is required. High school diploma or equivalent required. Post-secondary education preferred. Industry designation such as AIC, CPCU preferred. Communication and Collaboration Skills: Professional oral and written communication skills are critical to the success of this position. All claims service must be handled with tact, diplomacy and courtesy at all times. Must be able to collaborate and develop strong team relationships with associates from within and outside the Claims Department. Customer centric with exceptional customer service skills. Technical Knowledge: Must have comprehensive knowledge and understanding of insurance policies and endorsements, as well as the ability to understand complex documents, contracts, and other legal documents. Problem Solving: Gather facts and draw conclusions, interpret complex requirements/issues and work independently. The individual must be able to identify and implement key opportunities while researching potential solutions. About us: State Auto offers a competitive salary, an annual bonus program, an excellent benefits program including medical, dental, vision and prescription insurance coverage, life insurance, matching 401(k) plan, flexible spending accounts, and tuition assistance. State Auto is committed to the principle of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment. All employment decisions (hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and work assignments) are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, citizenship status, military status, or status as a covered veteran in accordance with applicable federal, state and local laws. State Auto will not tolerate discrimination or harassment based on any of these characteristics. State Auto is a smoke-free work environment. We utilize background checks as conditions of employment. For all exempt positions we also obtain motor vehicle reports (MVR s). State Auto will not accept candidates from third-party recruiters without a signed agreement with State Auto. #LI-SA Compensation range for position is $70,000 - $85,000 per year based on experience and qualifications. Full Time / Part Time Full time Worker Sub-Type Regular If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!