World leader in urban mobility, Flowbird is the trusted partner of cities, private operators and public authorities in more than 5,000 cities and 80 countries. We are redefining mobility with a relentless desire to provide mobility as a service, through frictionless technology, focused on a carbon neutral future. The vision of our group is to make urban mobility greener and digital transformation easier for towns, cities and their users.

With almost 1,600 employees across the Group, we are proud to improve the daily lives of over 100 million people every week.

Join us in our quest for effortless!

Flowbird America is growing and has an exciting opportunity for a Product Support Technician- Level 1 in Moorestown, NJ .

Responsibilities

• Provide first tier of support to our external customers (city staff and fee collection terminal owners);
• Troubleshoot for equipment owners via live chat, email and phone channels;
• Answer and respond promptly to inbound multi-channel support requests from customers and distributors for hardware, software and back-office systems;
• Investigate, verify and isolate reported issues and causes;
• Escalate support cases that cannot be resolved;
• Activate and deactivate equipment, SIM cards and EMV readers;
• User admin support;
• Send equipment configuration and UI changes;
• Manage back-office configuration of equipment and users;
• Assist external customers with report building and scheduling;
• Assist external customers with coordinating parts order including identifying correct part numbers; and
• Other projects or tasks as requested by leadership.

Education/Training

• HIgh School diploma or GED
• 2 or 4 year degree, helpful
• Technical Training, preferred

Experience

• 2 years’ experience in high-traffic customer service setting with multi-channel support;
• Experience troubleshooting hardware;
• Experience and knowledge of programming, 12-volt DC electrical systems, solar charging systems and wireless modems desired;
• Experience with electronic vending systems and credit card processing desired;
• Help desk experience required (non IT help desk); and
• Ability to use web-based applications and MS Office products proficiently.

Skills/Competencies

• Excellent verbal and written communication;
• Strong problem-solving, troubleshooting methods, and research skills; and
• Willingness to cover rotating after hours/weekend and on-call shifts as needed

Location

• Moorestown, NJ: Reliably commute or planning to relocate before starting work

Our employees are offered a comprehensive benefit package after 30 days of employment. We offer medical, dental, vision; both a non contributory and contributory plan, plus affordable voluntary benefits. In addition to all of that, we offer a 401k plan with company matching contributions, the company provides a life insurance policy, short term and long term disability and generous paid time off.

EEO Statement: Flowbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.