What are the responsibilities and job description for the Front Desk Clerk position at The Salvation Army Eastern Territory?
Overview
Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handle promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other clerical tasks. The ability to work flexible hours (e.g., Weekends and Holidays).
Responsibilities
- Undertake front desk daily duties
- Keep records of arrivals and departure of residents
- Attend to residents needs and concerns in a friendly and cordial manner
- Ensure that resident follow all in house rules and policies
- Ensure all visitors (family, friends, and delivery persons.) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor’s pass, visitors are to be politely challenged as to the reason for entering the residence
- Assist the Admissions department as needed, as agreed by Director of Operations
- Assist with creating photo IDs for all new residents and verify Markle resident IDs
- Monitor security video cameras and reports to administration unusual activities
- Process payments for fees
- Answer calls in a polite, friendly manner and forward calls or take messages as needed
- Accept packages and faxes and sort out daily mail
- Be aware and sensitive to the cultural and social population served
Qualifications
- High School Diploma or GED
- Ability to communicate effectively in English (written and verbal)
- Good Computer skills (e.g., Microsoft Office)
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