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19 Guest Services Agent Jobs in Scottsdale, AZ

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Salt River Fields at Talking Stick
Scottsdale, AZ | Full Time
4 Months Ago
Vacatia, Inc.
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$35k-44k (estimate)
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Scottsdale, AZ | Full Time
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Guest Services Agent
Full Time 4 Months Ago
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Salt River Fields at Talking Stick is Hiring a Guest Services Agent Near Scottsdale, AZ

Definition: 
Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible.
Essential Functions: 
The primary responsibility of this position is to provide guests with the best guest experience possible. This beings with a positive initial impression of our facility. This impression is created by providing them with accurate event information, assisting them in finding their seats, and assisting with any issues. This position is expected to work cohesively with all employees in maintaining a superior level of guest experience.
Tasks: This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by an single incumbent.
  • Provide all guests a positive first impression by offering superior, individualized service
  • Enthusiastically greet guests and direct them to their assigned seats
  • Provide guests with accurate information about an event and facility
  • Interact with guests to help provide a wonderful experience
  • Keep aisles clear and make sure guests sit only in their ticketed area
  • Respond to emergencies by involving the supervisor
  • Deal with guest issues up to a level where intervention by a supervisor is required
  • Other duties as assigned by management
Knowledge, Skills, Abilities, and Other Characteristics
  • Demonstrated excellent customer service skills are required
  • Must be a team player who works well with others
  • Ability to work with minimal supervision
  • Work flexible hours including evenings, weekends, and holidays
Qualifications
  • Position is outdoors and requires walking and standing for long periods of times, including all weather conditions
  • Ability to lift and carry 10 pounds

Job Summary

JOB TYPE

Full Time

POST DATE

11/23/2022

EXPIRATION DATE

01/18/2024

WEBSITE

saltriverfields.com

HEADQUARTERS

Scottsdale, AZ

SIZE

100 - 200

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Salt River Fields at Talking Stick
Full Time
$35k-45k (estimate)
2 Months Ago

The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.

Hampton Inn & Suites Scottsdale Riverwalk
Part Time
$35k-44k (estimate)
9 Months Ago
Millennium McCormick Scottsdale
Full Time
$32k-45k (estimate)
11 Months Ago
VSA Resorts
Full Time
$27k-36k (estimate)
3 Days Ago

If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Agent job description and responsibilities

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

01/02/2022: Austin, TX

They communicate with guests looking to make or cancel hotel reservations.

12/21/2021: Lorain, OH

Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

03/09/2022: Longview, TX

Typically they are most often promoted to a Medical Assistant Externship position.

01/27/2022: Waco, TX

Guest service representatives are hospitality specialists who typically work at hotels.

03/08/2022: Schenectady, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Agent jobs

Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.

02/03/2022: Houston, TX

Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.

02/17/2022: Chico, CA

Communicate with housekeeping, maintenance staff or management when guests report problems.

03/03/2022: Los Angeles, CA

Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.

01/02/2022: Youngstown, OH

To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.

01/04/2022: Baltimore, MD

Step 3: View the best colleges and universities for Guest Services Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
Show more