44 Front Desk Supervisor Jobs in Salt Lake, UT
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Salt Lake Marriott City Center is Hiring a Front Desk Supervisor Near Salt Lake, UT
FRONT DESK SUPERVISOR
Our ideal Front Desk Supervisor will have prior hotel front desk experience. Marriott, PMS and MARSHA knowledge is a plus. Supervisors are expected to check in/out guests, be a guest’s advocate in both positive and negative situations, and provide incredible customer service.
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk staff to attain optimal guest satisfaction. Available to work am, pm, weekends, and holidays required.
- Check-in/check-out hotel guests courteously and efficiently according to hotel standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
- Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness.
- Ability to proactively train team members in the moment and verbally coach.
- Ability to operate telephone console, to remain stationary at assigned post for extended periods of time, to understand guest inquiries and provide responses, to promote positive relations with all individuals who approach the Front Desk by telephone or in person.
- Ability to focus on guests’ needs, remaining calm and courteous, to think clearly, quickly and make concise decisions, to ensure security of guest room access.
- Ability to satisfactorily communicate with guest, co-workers and management to their understanding.
- Handle guest complaints with follow up to ensure guest satisfaction and report incidents thoroughly to the required managers.
- Ability to work well under pressure of 50 arrivals/departures within any given-hour work shift.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Monitor, send and distribute guest messages, mail and faxes.
- Document and confirm reservations and cancellations.
- Communicate pertinent guest information to designated departments/personnel.
- Adhere to all cashiering procedures.
- Maintain guest privacy and security at all times by following policies regarding key security and guest room numbers. Complete additional duties/tasks as assigned daily by management.
- High School graduate or equivalent
Job Type: Full-time
Experience:
- Front Desk: 1 year (Required)
Education:
- High school (Required)
Work authorization:
- United States (Required)
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Ability to Relocate:
- Salt Lake City, UT 84111: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$30k-41k (estimate)
04/07/2023
03/29/2024
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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