Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies located in Denton Texas. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. Act as voice of the customer to lead the evolution of SBH’s digital experiences via the ecommerce website, mobile app, and in store and event platforms. Launch new features and functionality to drive innovation and ensure timely identification and resolution of customer service and site operational issues. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

- Lead team and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements. - Effectively communicate system issues or points of customer friction and drive to timely resolution. - Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction. - Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service. - Prioritize and manage product backlog and priorities for site releases. - Ensure team roadmap helps achieve ecommerce business goals. - Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches. - Lead team in testing and conducting UAT on all digital features. - Build out project plans, resource/budget estimates, timelines and resourcing. - Serve as the subject matter expert across the digital commerce systems. - Track performance, identify improvement areas, and communicate with service providers to troubleshoot. - Map out and understand the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them. - Identify gap areas, set ecommerce excellence targets and ensure that all relevant SLAs are in place. - Develop business cases as needed for new strategic initiatives. 

Qualifications

- Lead team and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements. - Effectively communicate system issues or points of customer friction and drive to timely resolution. - Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction. - Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service. - Prioritize and manage product backlog and priorities for site releases. - Ensure team roadmap helps achieve ecommerce business goals. - Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches. - Lead team in testing and conducting UAT on all digital features. - Build out project plans, resource/budget estimates, timelines and resourcing. - Serve as the subject matter expert across the digital commerce systems. - Track performance, identify improvement areas, and communicate with service providers to troubleshoot. - Map out and understand the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them. - Identify gap areas, set ecommerce excellence targets and ensure that all relevant SLAs are in place. - Develop business cases as needed for new strategic initiatives. - 5-7 years of Product management & Project Management in Omni channel / Digital Shelf Ecommerce Required: · Experience developing a Digital Enterprise Strategies · Results, Data Driven and analytics skills · Experience with Objectives and Key Results (OKR), Hypothesis and Experimentation · Ability to communicate succinctly (verbal and written) and to all levels in the company · Mobile first mindset with proven experience with big data and analytics platforms · A strong problem-solver with excellent leadership, negotiation, and decision making skills · Experience with Product Development Life Cycle (PDLC), Scaled Agile Framework (SAFe) and related tools · Experience with Artificial Intelligence and Machine Learning would be a bonus. We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!