Hiring Range = $16.50 - 17.90\hour
This position is responsible for providing patients with friendly, efficient and timely delivery of prescribed medications. Includes communication with insurance companies and involvement with problem solving and troubleshooting. In accordance with HIPAA regulations, this position requires full access to Protected Health Information (PHI). Such disclosure is necessary to perform the requirements of the job. Confidentiality of PHI must be maintained.
Salina Family Healthcare Center (SFHC) is dedicated to providing high-quality, patient-centered care and creates a culture of continuous quality improvement. Each employee is expected to work collaboratively within the department and with other departments to ensure patients receive quality care. Employees are expected to conduct themselves in a professional manner that leaves both the employee and SFHC in a positive light. Maintaining a positive work atmosphere by acting and communicating in a cordial manner with customers, clients, co-workers, and management is essential.
While performing the duties of this job, the employee is regularly required to stand (6-8 hours); use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds, bending, stooping, and stretching. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent. Employee must have hand/eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Employee must be able to write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. The position requires full range of body motion, hearing and eyesight in order to perform duties of the position. Interaction with others is frequent and can often be disruptive so the ability to multi task is important. This is a medical office environment involving frequent contact with staff and patients. There may also be exposure to airborne and blood borne pathogens, and hazardous materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. 340b Processes
a. Review prescriptions to assure accuracy, 340B eligibility, and safety.
b. Maintain knowledge of 340B program and compliance regulations.
2. Customer Service
a. Provide positive impression, through words and tone, to patients, visitors, and employees presenting to the clinic
b. Actively engages and finds ways to assist by interacting face to face with public and staff.
3. Standard Pharmacy Operations
a. Operate cash register, handle cash and other tenders of payment such as vouchers, debit and credit cards, and
b. Answer telephone, respond to questions and requests, and seek guidance from a coworker or supervisor, if
assistance is needed.
c. Receive patient prescriptions and data entry.
d. Accurately count and fill prescriptions.
e. Bill and, if necessary, troubleshoot rejected prescription insurance claims.
f. Assist in ringing up and delivering medications to patients’ curbside.
4. Complete pharmacy delivery duties as needed, including:
a. Work with pharmacy staff to prepare and ensure prescriptions leave the pharmacy at the appropriate time and are
delivered to the designated location requested;
b. Transport and deliver medication to patients in a safe and secure manner;
c. Maintain delivery log of activities per policy and procedure, which may include checking and/or logging patient
identification, operating the pharmacy delivery app, and utilizing the Verizon Fleet software and dashcam tracker;
d. Report status and any problems to Pharmacy Manager or Pharmacist on duty;
e. Demonstrate excellent customer service skills, as well as the ability to work under limited supervision;
f. Plan and navigate their own delivery routes using the pharmacy delivery app and basic internet map programs such
g. Operate delivery vehicle safely and per traffic laws;
h. Obtain payment and proof of delivery through use of pharmacy delivery app per policy and procedure
5. Pharmacy Inventory
a. Order and receive drug inventory and supplies. Verify quantities received to invoices.
6. Assist with the completion of inventory processes per the Pharmacy Inventory Management Protocol
7. Prescription Savings Programs (PSP) – includes Purple Card discount, Americares, Direct Relief, and Drug Manufacturer
Patient Assistance Programs (MAP)
a. Check in, store, & process MAP medication received from drug manufacturers timely and accurately
b. Request new MAP prescriptions and renew expired MAP prescriptions per MAP Collaborative Practice agreement
c. Gather information needed to complete the resigning of MAP applications per Pharmacy Support Specialist’s
instructions on coversheet.
d. Assist with MAP problem solving as necessary including calling patients and manufacturers.
e. Manage MAP medications that have not been picked up within 35 days by destroying medication if necessary and
updating patient profiles in PioneerRx and WebPAP as needed.
f. Assist Pharmacy Tech 1 as necessary with ordering medication inventory from Americares and Direct Relief.
g. Managing and tracking medication inventory from Americares and Direct Relief.
h. Communicate effectively with Pharmacy Support Specialist, providers, Pharmacy Tech 1, and/or Care Coordinators
regarding all medication assistance programs.
i. Communicate effectively with patients regarding all prescription savings programs.
a. Facilitate the enrollment of patients into SimpleSync by educating them and completing the authorization form.
b. Manage assigned patients
i. Utilize PioneerRx Sync QA/Fill Calendar and Pending refill queue prior to patient sync date
ii. Complete SimpleSync cycles by calling assigned patients and ensuring they get their medications each month.
iii. Complete daily calls to SimpleSync patients that have not picked up their sync medication in over 2 weeks.
9. Operate SmartCardRx adherence packaging system
10. Maintain accurate med lists from all sources (including Prescription Savings Programs) in PioneerRx, Athena, and WebPAP.
11. Assist Pharmacy Tech 1 with daily Adherence Calls.
12. Assist Pharmacists and Pharmacy Tech 1 with MTM completion.
13. Assist with completion of pharmacy daily checklist tasks.
14. Perform all duties, services and documentation in full compliance with organization policies and procedures.
15. Attend and participate in required meetings and trainings.
16. Perform additional duties as assigned.
1. Ability to establish and maintain effective working relationships with staff, patients, and the public.
2. Enthusiasm for working as a member of a team in a rapidly changing environment.
3. Understands math concepts such as percentages, algebra, ratios, and fractions for necessary pharmaceutical calculations.
4. Knowledge of HIPAA privacy rules and regulations.
5. Knowledge and experience with Microsoft Word, Excel Spreadsheets, Windows, databases, graphs and the ability to write reports and correspondence by using proficient grammar, spelling and punctuation.
6. Must be able to document in a neat, legible manner and be able to spell medical terminology correctly.
7. Excellent interpersonal, verbal, and written communication skills with the ability to clearly and concisely communicate with staff, patients, insurance companies, and vendors.
8. Excellent customer service skills and ability to effectively and respectfully interact with both satisfied and unsatisfied patients and coworkers.
9. Ability to work well under pressure, manage multiple tasks, and prioritize workload.
10. Effective and efficient time management, including arriving to work prepared and on-time and timely completion of work.
11. Excellent organizational skills.
12. Ability to follow written policies and procedures.
13. Ability to work independently and use good judgment.
14. Knowledge of standard office machines including copier, fax, multi-line phones, printers, scanners, etc.
15. Computer Literacy and ability to read and comprehend written information.
16. Problem solving and evaluation abilities.
Education and Experience
1. High school diploma or equivalent;
2. Valid Kansas Pharmacy Tech License;
3. Must have and maintain CPR certification;
4. Valid Kansas Driver’s license,
5. Current auto insurance,
6. 1-2 years of experience;
7. National PTCB or ExCPT Certification required and maintain certification for employees hired after July 1, 2015;
8. Social and cultural sensitivity appropriate to ethnically and economically diverse patient and employee base.
The job skills required for Pharmacy Technician include Customer Service, Inventory Management, Coordination, Confidentiality, HIPAA,and Packaging etc. Having related job skills and expertise will give you an advantage when applying to be a Pharmacy Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Pharmacy Technician. Select any job title you are interested in and start to search job requirements.
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