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Desktop Support
SAIC Career Site WASHINGTON, DC
$59k-75k (estimate)
Full Time 2 Months Ago
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SAIC Career Site is Hiring a Desktop Support Near WASHINGTON, DC

Description

SAIC is seeking Desktop Support to support our efforts in Washington, DC to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

JOB DESCRIPTION:

  • Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
  • Install and test personal computers, printers, and other peripherals
  • Configure operating system, load shrink-wrap programs and other application software programs
  • Troubleshoot printer, computer, and peripheral incidents
  • Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
  • Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

  • Associates and three (3) years or more of related experience; Additional experience accepted in lieu of degree
  • Experience in Tier II helpdesk environment 
  • Experience installing and configuring Windows 10 and MS Office 365 applications
  • Experience using ServiceNow, Remedy, or a similar ticketing system
  • Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. (after hours support may be required on an infrequent basis
  • Must be willing to travel when necessary
  • Must have a valid drivers license

REQUIRED CERTIFICATIONS:

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARANCE: 

  • Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
  • Must be a current US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Job Summary

JOB TYPE

Full Time

SALARY

$59k-75k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

02/14/2023

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The job skills required for Desktop Support include Help Desk, Operating System, Computer Systems, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support job description and responsibilities

Desktop support usually works on a break-fix model where support services are rendered as and when needed.

01/31/2022: Norfolk, VA

With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.

03/04/2022: Bangor, ME

They often deal with clients who are having trouble with their systems, which can frustrate customers.

03/20/2022: Houston, TX

Responsibility includes installing and maintaining hardware and computer peripherals.

02/26/2022: Cedar Rapids, IA

Installing and upgrading operating systems and computer software.

03/30/2022: Atlanta, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support jobs

Validate & approve VPN access for all remote users.

02/06/2022: Bloomington, IN

Resolve hardware and network connectivity issues timely and accurately.

01/25/2022: Springfield, OH

Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.

03/01/2022: Pittsburgh, PA

Monitor day to day computer performance.

03/05/2022: Bismarck, ND

Understand the customer’s grasp of technology.

02/06/2022: Jacksonville, FL

Step 3: View the best colleges and universities for Desktop Support.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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