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Customer Success Manager (CSM)
SafetyChain Software is looking for a driven, experienced and successful Customer Success Manager. This role will be focused on building and managing the relationship with our customers and ensuring our customers are successfully utilizing the full capacity of the platform, and as a result, receiving maximum value from our solution.
Do you have strong technical skills? Enjoy speaking to customers and solving problems? If so, this could be a great fit - let’s dig into the details.
Who we are:SafetyChain is a fast growing B2B SaaS software company focused on food and beverage, CPG and other related process manufacturers in North America. Our industry leading Plant Management Platform helps manufacturers improve yield, maximizes productivity, and ensures compliance throughout their operations.
We have a passionate, fast-paced team that works out of our Novato, CA and remotely, serving our customers in over 1,500 of their locations across the country. We operate with the fun and flexibility of a start-up combined with the stability of a more mature software company (over 10 years).
Our clients include many well-known brands like Albertsons, Beech-Nut, ClifBar, Driscoll’s, Kellogg’s, Sanderson Farms, Schwan’s, See’s Candies, Tyson Foods, Wayne Farms, Whole Foods and WhiteCastle. We believe help and hustle make for a great place to work and we have fostered a dynamic, positive culture that empowers our team to spend every ounce of energy towards solving our customers’ problems… and supporting each other. Our culture is real, tangible and immensely rewarding.
What you'll do:You will be responsible for engaging with customers by phone, email, video conference and face-to-face meetings to help them maximize their usage and value with the system ultimately driving more successful business outcomes. You will work closely with cross-functional teams (Account Management, Continuous Improvement Coaches, Professional Services & Support) that manage relationships, projects and customer support tickets. Through these various engagements, you will explore new customer needs, assist with advanced configuration/reporting and training, share relevant product / capability updates and assist when technical issues require escalation. You will be an expert in our solutions including new capabilities.
Key Responsibilities
Our Ideal Candidate
Our ideal candidate is a seasoned SaaS professional that has demonstrated success in leading small technical support, technical account management and/or customer success teams supporting a mission critical application. You have strong technical skills with an equally strong passion for problem solving and serving customers utilizing a mission critical application. Prior experience in SaaS technical support or project management is a requirement – you must be able to demonstrate your experience configuring SaaS software for customers. Prior experience in food plant manufacturing and operational efficiency is a big plus.
Qualifications we’re looking for include:
Skills
Personal Attributes and Traits Important to Us
Things that make the job awesome
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.
Other
$108k-143k (estimate)
02/05/2023
06/07/2023
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.