Job Title: Volunteer Manager
Reports To: Vice President of Development
FLSA Status: Exempt
Job Profile: The Volunteer Manager’s focus will be building a dynamic community of supporters through the agency’s volunteer program and outreach. The Volunteer Manager will be responsible for coordinating the agency’s volunteer programs (individual volunteers, corporate and community groups and CREW men’s auxiliary), speaking on behalf of the agency at community events and fairs, and managing the annual Adopt-A-Family holiday program.
This position requires a highly organized, detail-oriented and motivated individual to serve as a public facing member of our development team. This individual will work directly with members of the community (both individuals and companies) to raise awareness and support for SafeHaven.
Due to COVID, our volunteer program was shut down in 2020 and 2021. Now that we are open to volunteers again, we are looking for a dynamic, experienced and passionate Volunteer Manager who can build back our volunteer program stronger than ever. We are looking for an individual who is interested in getting creative, thinking outside the box, and advocating for the needs of our agency to the community. The position will have the ability to establish new parameters for the volunteer program.
Volunteer Program Responsibilities
- Recruit, screen (interview) and match interested volunteers (individual and group) with appropriate SafeHaven opportunities. Ensuring that appropriate volunteers are matched to appropriate volunteer needs ensuring volunteers have positive experience and staff are supported
- Refine and execute volunteer training program that orients volunteers to SafeHaven’s structure, mission, operational procedures and the specifics of a volunteer’s assignments and other opportunities for service
- Interface with SafeHaven staff and partners to develop innovative and appropriate opportunities for volunteer services that best supplement staff and partner agency expertise and resources
- Staff and support group volunteer experiences at the shelters
- Seek out and maintain corporate and group volunteer opportunities
- Manage the agency’s men’s auxiliary – CREW
- Manage shelter meals both provided and served by the community including soliciting meals as needed, coordinating dates and meal with the kitchen manager, processing background checks, ensuring the donor(s) have proper information, rules and guidelines, provide the donor with up-to-date shelter numbers
- Manage occasional and ongoing large in-kind and volunteer based partnerships including but not limited to processing background checks, coordinating logistics and serving as the liaison between the community partner and staff/clients
- Maintain positive relationship with current volunteers, seek opportunities to further develop relationships culminating in more invested volunteers
- Provides ongoing support to volunteers
- Serves as the liaison between volunteers and staff
- Maintains an on-going, accurate, list of available agency volunteer job descriptions and special project needs for potential volunteers
- Responsible for data entry of all volunteer information including (but not limited to) background checks, interests, and service hours each month
- Provide a comprehensive report on volunteer hours by the last day of the month
- Provide support for the Development Intern as applicable
- Create community support through presentations and agency tours
- Coordinate and present at community fair requests
- Build and maintain corporate and community partnerships with a focus on group volunteer opportunities
- Support the VP of Development in identifying community partners who could grow into monetary donors
- Reviewing pipeline of current and prospective community partners to identify possible crossover and collaboration in weekly meeting
- Manage SafeHaven’s annual Adopt-A-Family Program which includes but is not limited to the following:
- Solicit and secure a location to operate the collection and pick up of Adopt-A-Family gifts
- Build a positive working rapport with the housing department and work with them to obtain and finalize family profiles in a timely manner
- Work with donors and community partners to adopt each family and client profile
- Match profiles to community donors appropriately
- Manage the collection, checking and distribution of completed Adopt-A-Family gifts
- Work with the housing department to ensure all gifts and items are picked up by the deadline
- Provide friendly, donor-centered customer service when responding to inquiries from existing and prospective volunteers/donors
- Maintain up to date and accurate information in the donor database including communication with volunteers, donors and prospective donors, updated contact information, areas of interest, relationship links, and any additional information that will help ensure proper communication and stewardship is provided to all constituents
- Maintain close productive working relationship with development department and program staff, as necessary
- Attend and support agency events
- Must be able to work a flexible schedule, which includes days, evenings and occasional weekends
- Respects the confidentiality of all constituents
- Other duties as assigned
In accordance with the team philosophy of the agency, will routinely be required to carry out or assist with other tasks in addition to the activities listed above, as assigned by supervisor. Must act in accordance with the agency’s mission statement and goals.
The ideal candidate will be a self-motived, go-getter who is excited about the opportunity to build and then maintain a robust volunteer program. They will be detail oriented yet flexible and enjoy both administrative duties and engaging with community members and groups at various public facing events and speaking opportunities. This individual will be passionate about connecting the community (both individuals and groups) to our mission of ending domestic violence and understands the impact of volunteers.
- Bachelor’s degree required
- Minimum of 2 years of experience coordinating volunteers in a nonprofit environment, or equivalent combination of training and experience that provides the required knowledge, skills and abilities.
- Proven ability to manage effectively and manage multiple projects simultaneously
- Ability to effectively communicate with community groups from various backgrounds
- Experience and/or comfort with public speaking
- Experience with donor database software, preferred
- Ability to think critically, solution oriented and taking responsibility to solve problems and implement ideas
- Ability and willingness to work a flexible schedule including some evenings and weekends
- Ability to walk and stand frequently and occasional lifting up to 40 pounds
- Ability to effectively and consistently work in a shared office environment
- Ability to bring positivity to a shared office space
- Computer proficiency is required, including Word, Excel and Outlook
COVID-19 vaccine is required for all employees as of September 1, 2021. (SafeHaven of Tarrant County is an equal opportunity employer and reasonable accommodations will be considered for valid medical or religious exemptions.)
We encourage a creative, diverse, and inclusive work environment. All leaders of SafeHaven recognize the value of every individual in creating success for our programs and services. SafeHaven is committed to recruiting, hiring, developing, and promoting employees without discrimination. SafeHaven does not discriminate against employees or job applicants on the basis of race, religion, color, sex (including pregnancy), national origin, disability, military or veteran status, age, citizenship, genetic information, sexual orientation or any other characteristic protected by law.
Are you interested in pursuing meaningful work? Are you interested in ending intimate partner violence in Tarrant County? SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable. We offer flexible work-life balance and an opportunity to change the community – and the world. We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.
- Generous PTO policy
- Comprehensive health, dental and vision insurance other optional items
- 403b plan with SafeHaven match after first year
- Culture focused on diversity, equity, inclusion and belonging