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· Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Workstations, and Printers.
· Understanding of Microsoft Outlook including ability to trouble shoot and resolve diagnosed issues on a computer
· Service Now software understanding, including the ability to pull up related site queue tickets and perform necessary updates on tickets. Ability to pull reports from Service Now to identify hardware asset and customer details.
· Trouble shooting competency, which includes the ability to problem solve hardware and software issues.
· Ability to communicate in a courteous and effective manner with customers, including timely contact and follow up.
· Self-motivated and able to prioritize work activities including customer support and other assigned activities.
· Ability to multi-task and have good time management skills
· Some locations may require Tech to assist or lead support on manufacturing equipment (PC’s & Printers). Dual role desktop support and manufacturing support
· On call requirements where employee participates in a weekly rotation with other members of the team to work and resolve High tickets after hours.
· Techs perform lead support role for identified buildings and will be assigned backup support role for another tech.
· Ability to work independently and utilize tools and resources (ex: knowledge base documentation and communications prior to reaching out to peers and technical lead)
· Physical abilities including: lift 60lb, and stooping down to setup or remove equipment.
· Reliable means of transportation to travel between sites, if necessary
· Each tech is required to provide own tools for performing work functions (ex: screwdrivers and / or pliers).
· Must speak English
Job Type: Contract
Pay: $26.00 per hour
Schedule:
Experience:
Work Location: On the road
Contractor
$43k-53k (estimate)
12/07/2022
01/04/2023
s2ssoft.com
Dublin, CA
<25
The job skills required for Desktop Support include Desktop Support, Customer Support, Time Management, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.