General Manager – Broward Mall

Are you a visionary leader ready to transform the shopping experience? We're on the lookout for a dynamic and results-driven General Manager to spearhead Broward Mall into new heights of success!

Pacific Retail Capital Partners is a fully integrated, entrepreneurial organization with an unparalleled depth of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draw on decades of experience with major national shopping center owners to deliver top-tier service as an operating partner and provide efficient oversight of the company's portfolio. Our broad-based talent is versed in multiple disciplines, from investment and development, which enables the company to quickly assess market opportunities to management, marketing, and leasing, which allows it to control costs and maintain the quality of its properties effectively. This position is based in Plantation, FL , but our company operates nationally with a particular emphasis on large regional malls.

As General Manager, you will provide complete scale management direction for the property to meet ownership objectives, which include successfully performing the following principal accountabilities:

Management, Operations and Marketing

• Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users.
• Perform daily property inspections to ensure the highest levels of standards.
• Prepare the team to respond to emergencies and crises.
• Have thorough knowledge of the area market, including all competitive properties and area demographics.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest.
• Enforce all tenant lease requirements.
• Manage the activities of the property’s marketing manager.
• Establish an effective working relationship with all department store managers and key merchants, including specialty tenants, to understand and drive sales.
• Coordinate the property's operational aspects to protect, maintain, and improve the value of the owner’s asset.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the operations audit's compliance portion.
• Implement preventive, ongoing & anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, and monitoring performance per scopes of work and contractual agreements.
• Manage multiple employees through effective communication, supervision, training, and scheduling to ensure tasks are completed timely & within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Manage tenant construction with contractors, tenants, and consultants.
• Compliance with local codes and regulations.
• Monitor the performance of in-house and contracted services and take necessary action to ensure in-house performance and contracted services (security, landscaping, janitorial, etc.) perform up to our standards.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Purchase building and maintenance supplies, machinery, and equipment.
• Establish and maintain appropriate communication with all staff and develop protocols for information sharing.

Leasing

• Work with the property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives.
• Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue.
• Develop an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
• Negotiate all tenant rent reduction or termination requests.

Financial Performance and Reporting

• Drive NOI – Achieve (and, wherever possible, exceed) budgeted net operating income for the property.
• Determine opportunities to improve Tenant recovery ratios.
• Manage property’s capital to budgeted levels.
• Direct the timely preparation and implementation of all financial reports, including budgets, monthly/quarterly reports, sales reports, variance reports, cash flow analyses, and forecasts.
• Monitor the collection of all rents and execute appropriate collection processes.

Ownership Relationships

• Establish and maintain an effective working relationship with the owner partnership team.

Employee Motivation and Development

• Direct and supervise the activities of all property employees. Resolve employee issues & work with Insperity to manage employee performance.
• Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports.
• Provide regular employee feedback via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms.
• Coordinate appropriate training for property personnel.

To be successful as our General Manager at Broward Mall, you should have

• Bachelor’s degree or related field and/or 5-10 years in retail property management.
• Understanding of financial aspects of property performance
• Excellent skills in navigating the internet, Excel, MS Word, and PowerPoint.
• Ability to quickly learn and use new systems.

Best-in-Class Benefits and Perks:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Ready to embark on a new adventure?

Join us on this exciting journey as we redefine the shopping landscape and create a destination where people love to shop, connect, and celebrate! Please submit your resume and cover letter to mehrie@pacificretail.com

Please reference “ General Manager – Broward Mall ” in the subject line.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.