If you’re interested in joining a hospitality team committed
to excellence and hungry to grow, with a desire to win and an unwavering
commitment to its staff and patrons, look no further. Prime Hospitality Group
(PHG) is a growing family of carefully curated brands throughout the Midwest
and beyond. PHG’s known and iconic brands include:
- RUTH’S CHRIS STEAK HOUSE
- BIN 23 BISTRO
- EXCHANGE WHISKEY BAR
As we expand, our values and drive remain the same: to keep
our promises when it comes to quality, stay fresh in our approach, and find and
nurture the absolute best team members. Team members interested in career
development are encouraged to seek advancement through the many different
resources provided. In addition to advancement opportunities, team member perks include:
- Family style MEALS served while at work
- Paid time off for ALL employees for each hour worked
- Dining DISCOUNTS at Ruth's Chris Steak House restaurants
- Anniversary recognition program
Remember that although the meal is always amazing, it’s the
experience you go back for! With this thought
in mind, Prime Hospitality Group adheres to 5 Core Values:
- Demand Excellence
- Passion for Hospitality
- Desire to Win
- Unwavering Commitment
- Hunger to Grow
GENERAL MANAGER
Are you an experienced Restaurant Manager looking to join a successful
restaurant company and grow your career? Prime Hospitality Group (PHG) is seeking a General Manager to join the Ruth's Chris Steak House team. Consider this exceptional opportunity!
Ruth's Chris Steak House, the nation's largest upscale restaurant company. The General Manager must have fine dining experience, posses an entrepreneurial spirit, and have the financial knowledge to run a multi-million dollar business.
Demand for Excellence
- Effectively and efficiently manage restaurant by following and ensuring that all Team Members follow the best practices of the Company and all RCSH operating guidelines, standards, policies, and procedures to ensure guest satisfaction and profit maximization. Exercise good judgment and decision making in all matters.
- Conduct daily facility walk through (interior and exterior, including Everclean) to ensure a clean, safe, and guest-friendly atmosphere and ambiance. Ensure that required housekeeping tasks and maintenance programs are completed as required. Identify and address any problems and/or needed repairs.
- Perform kitchen and bar line checks to ensure proper quality and quantity of food products; review inventory needs with Chef.
Passion for Hospitality
- Review reservations and events scheduled for each day to ensure proper staffing based on projected volume; review confirmed and pending banquets/special events with Sales Manager weekly to ensure proper planning.
- Interact regularly with guests to inquire about meal and make acquaintances; respond promptly to guest needs or complaints, resolving matters expeditiously to ensure total guest satisfaction and maintenance of RCSH’s reputation.
- Always maintain a professional business demeanor and appearance. Set the example for all Team Members and act as a role model by following all Company and RCSH operating guidelines, standards, policies and procedures. Foster openness and communication to promote and encourage team-oriented environment within the restaurant.
Hunger to Grow
- Write and conduct performance reviews, at least annually according to Company requirements, for each member of management team. Mutually establish developmental goals, objectives and action plans focused toward continual development of management team. Provide continual development and training to Assistant General Manager in all areas of restaurant operations.
- Build relationships within the community and community organizations to promote brand awareness and partnerships and bring in new guests.
- Facilitate weekly manager’s meeting to review staffing, development, and training needs and discuss the restaurant’s operating plan, objectives, and results.
Unwavering Commitment
- Ensure that all food and beverage products served within the restaurant conform to the approved corporate menu, product specifications, recipes, methods/procedures, and all other operating guidelines
- Responsibly delegate tasks to management team while remaining accountable for restaurant operations; follow up on assigned tasks to ensure tasks are properly and efficiently completed. Responsible for appropriately and consistently providing feedback to management team regarding performance and holding management team accountable for compliance with all RCSH and Company operating guidelines, standards, policies, and procedures.
- Complete opening duties prior to opening the restaurant to the public and perform closing duties at a minimum of 1-2 nights per week to including entering tips, credit cards, and payroll; submit sales reports to COO; walk through restaurant to ensure proper closing procedures are followed, including cleaning of all areas of the restaurant, performing money counts, and leaving detailed communication for the next shift regarding any open or important issues.
Desire to Win
- Prepare reports and analyze metrics to identify opportunities to correct and/or improve operations. Review previous day’s sales reports to ensure accuracy; investigate and resolve any discrepancies. Ensure that all financial information, weekly operation reports, daily sales/deposits, budgets (including sales budgets), invoices, receiving sheets, payroll and all other administrative requirements and reports are completed and submitted according to the procedures and due dates set by the DOO.
- Set (in coordination with the DOO) and achieve budgeted sales and profit levels for the restaurant. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Create plans to achieve goals and review plans with team. Take immediate action to correct any deviation from financial budgets and performance.
- Optimize restaurant profitability by effectively monitoring and controlling costs, ensuring that labor is scheduled efficiently, inventory is maintained appropriately, and Team Members are adhering to Company cash handling and payment processing procedures.
- Optimize sales potential by proactively and aggressively planning, conducting and following-up local store marketing and public relations activities focused toward building awareness of the restaurant and creating new guests.
General Manager Physical Demands
- Must have extensive experience leading a high-volume, upscale fine dining restaurant.
- Must be able to work the hours necessary to operate and manage the day-to-day business and to accomplish the short and long-term goals of the restaurant and the Company.
- Must have ability to travel up to 25% of time; have access to and use of personal vehicle; and a valid driver’s license and a clean driving record.
- Must have above average computer skills including a familiarity with Microsoft Word, Excel and Outlook.
- Must be able to bend, kneel, stoop, reach, and squat on a frequent basis to receive and store stock, supplies and equipment as well as to work the line during service periods.
- Must be able to communicate effectively and listen attentively to supervisors, employees, vendors and customers.
- Must be able to constantly stand and exert well-paced mobility for a period up to (8) hours in length.
- Must be able to lift, handle, and carry food, supply, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly.
- Must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke.
Benefits
Benefits available to employees who work an average of 25 hours per week.
- Competitive salary
- Bonus program
- Medical/Dental/Vision insurance
- 401k Contribution
- Vacation Time
- Store Discounts
- Relocation Assistance
#IND-RC-IA
Prime Hospitality Group was founded by husband-and-wife team Kristy and Ryan Rans. As an attorney and expert in real estate development and restaurant concepts respectively, Kristy and Ryan became some of the first non-legacy Ruth’s Chris Steak House franchise owners in the country, building a new generation of trust and quality into the Ruth’s Chris family.