Responsibilities

KRA: Effectively and Efficiently Meets the Company’s Financial Expectations Regarding Gross Profit and Sales

• Controls and analyzes pricing for competitiveness.
• Develops and promotes wholesale business while maintaining reasonable returns; utilizing manufacturer’s marketing funds where available.
• Determines department goals and ensures team is on track to meet them.
• Manages receivables on a weekly basis.
• Promotes accessories through innovative displays and promotions.
• Maintains gross profit percentages as appropriate for various Clients and pay type.
• Analyzes various Management reports.

KRA: Effectively and Efficiently Manages the Company’s Parts Inventory

• Maintains range and depth of inventory while minimizing investment.
• Utilizes factory obsolescence return programs to minimize aged stock on hand.
• Utilizes stock order for replenishment of stock but not at expense of Service Department.
• Maintains a perpetual inventory process to help identify possible areas of concern.
• Manages credits, discrepancies, and freight claims to recoup monies owed by factory.
• Maintains departmental security.
• Effectively and efficiently tracks and follows up on back-order parts.
• Manages and maintains the most effective physical storage layout.
• Effectively and efficiently maintains department security.
• Maintains clear and precise record keeping for all RO’s, invoices, insurance estimates, special orders.

KRA: Effectively and Efficiently Coordinates Strategic Planning of the Department

• Manages the annual operating budget of the Parts Department.
• Ensures that new business development programs are planned, implemented and measured effectively.
• Adapt to new technologies as they relate to the vital operations of the Parts Department.
• Utilizes all available information to develop innovative and efficient business practices to benefit the Parts Department.

KRA: Manage and Develop Parts Department Personnel

• Hires, trains, motivates and monitors all Parts Department staff performance.
• Plans and schedules daily activities of all Parts Department staff.
• Ensures employees attend training and achieve required certifications.
• Conducts employee Annual Performance Evaluations and compensation review.

KRA: Effectively and Efficiently Coordinates Partner Relations

• Works with all dealership personnel to ensure customer satisfaction.
• Acts as liaison to factory representatives.
• Establishes and maintains relations with outside vendors ensuring competitive pricing.
• Coordinates with others to ensure effectiveness of Parts department.
• Fosters environment of teamwork to maintain highest ethical standards.

KRA: Builds Internal and External Client Relations/Retention

• Maintains a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to provide every internal and external Client with an extraordinary experience during every encounter.
• Actively listens and communicates, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns.
• Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.

KRA: Exemplifies the Brand and Corporate Culture

• Seizes every opportunity to improve Client satisfaction by conducting self in a professional manner and working in accordance Company values, beliefs, norms, and standards; holds self and others accountable for exemplifying the corporate culture.
• Respects and demonstrates passion for the RUSNAK brand and our manufacturers’ brands; Behaves professionally, respectfully, honestly, and with the utmost ethical manner with internal/external Clients, vendors, business associates, and at work and any event and/or activity that is related to RUSNAK and/or its manufacturers.
• Maintains a professional and well-groomed personal appearance at all times.

KRA: Initiates Personal/Professional Development

• Seeks out opportunities to enhance organizational, personal communication, and negotiation skills.
• Maintains current job and product knowledge to improve effectiveness with Clients and assigned tasks.
• Consistently produces accurate and thorough work, even in peak periods, which meets “The Rusnak Standard.”

KRA: Ensures Safe Work Environment

• Accepts individual responsibility and accountability for complying with the Company Health and Safety (H&S) processes within personal control; performs duties in a way that will not cause personal danger, endanger other individuals, or violate local, state, federal, environmental regulations.
• Promptly corrects or reports any hazard or potential hazard to supervision; wears personal protective equipment, where required; ensures work location is kept safe, neat, organized, effective, and inviting.
• On a daily basis, ensures front and rear counter areas are clean and uncluttered; keeps computer terminals and printers clean.
• Promptly corrects or reports any hazard or potential hazard to supervision; wears personal protective equipment, where required; ensures work location is kept safe, neat, organized, effective, and inviting

KRA: Effective and Proactive Team Member

• Treats all Clients, employees, vendors, and associates with respect.
• Willingly adjusts to unexpected changes or requirements and undertakes tasks that fall outside of the routine job, assists others whenever possible to meet Client requests and business demand.

Qualifications

Education/Licenses/Certifications:

• (5) years dealer parts experience, preferably in the same brand.
• Factory Parts training, strong product knowledge.

Knowledge/Skills/Ability/Aptitude:

• Confidentiality: Adheres to legal and company confidentiality guidelines; distributes Client information only based upon business need.

Degree/Diploma