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Job Description





The Collector is responsible for controlling delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers.






  • Performs welcome calls on newly acquired loans
  • Handles inbound and outbound calls within the Predictive Dialer
  • Counsels customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status
  • Documents and updates information in Fidelity MSP
  • Maintains compliance with all FDCPA, ECOA, privacy and relevant state regulations
  • Conducts skip tracing to locate borrowers
  • Counsels borrowers on loss mitigation opportunities
  • Performs other duties as assigned by management




  • Excellent customer service phone skills
  • Excellent communication (oral and written) and interpersonal relationship skills
  • Full knowledge of FDCPA 
  • Bilingual Spanish preferred (U.S. positions)

  • Bilingual English and Spanish required (Puerto Rico positions)



  • High School Diploma required
  • Bachelor’s Degree preferred
  • Minimum 2 years of collections experience
  • Mortgage Servicing experience



  • Proficient in Microsoft Office applications
  • Experience with Windows-based PCs
  • Knowledge of Predictive Dialer phone systems
  • Knowledge of skip tracing techniques




Company Introduction

Come Join the Rushmore Team!  Whether you are interested in correspondent origination and sale of mortgages, mortgage servicing operations, real estate management of REO assets, or various corporate positions to support our growing business, Rushmore may just have the position you’ve been waiting for.   Browse our openings and contact us today to learn about career opportunities offering competitive salaries and comprehensive benefit packages.



The Company Core Values: We are PROUD, All for WON, and We are SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each Core Value through the use of descriptors and employees understand the behavioral drivers to be successful. We are Proud: Reliable Confident, Committed, All for Won: Inclusive, Team Player, Collaborative, and We are Scrappy: Resourceful, Persistent, and Innovative


In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: Integrity, which is our Permission-to-Play value; and Excellence, which is our Aspirational value.

Skills for Collector

Career Path for Collector

The following is the career advancement route for Collector positions, which can be used as a reference in future career path planning. As a Collector, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collector. You can explore the career advancement for a Collector below and select your interested title to get hiring information.

How to Become a Collector

If you are interested in becoming a Collector, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collector for your reference.

Step 1 Understand the job description and responsibilities of a Collector

Quotes from people on Collector job description and responsibilities
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Step 2 Knowing the best tips for becoming a Collector can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Collector jobs
04/02/2022: Springfield, MO

Step 3 View the best colleges and universities for Collector

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College