Overview

POSITION SUMMARY:

The Collector is responsible for controlling delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs welcome calls on newly acquired loans
• Handles inbound and outbound calls within the Predictive Dialer
• Counsels customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status
• Documents and updates information in Fidelity MSP
• Maintains compliance with all FDCPA, ECOA, privacy and relevant state regulations
• Conducts skip tracing to locate borrowers
• Counsels borrowers on loss mitigation opportunities
• Performs other duties as assigned by management

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

• Excellent customer service phone skills
• Excellent communication (oral and written) and interpersonal relationship skills
• Full knowledge of FDCPA

• Bilingual Spanish preferred (U.S. positions)

• Bilingual English and Spanish required (Puerto Rico positions)

EDUCATION AND/OR EXPERIENCE:

• High School Diploma required
• Bachelor’s Degree preferred
• Minimum 2 years of collections experience
• Mortgage Servicing experience

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

• Proficient in Microsoft Office applications
• Experience with Windows-based PCs
• Knowledge of Predictive Dialer phone systems
• Knowledge of skip tracing techniques

Company Introduction

Come Join the Rushmore Team! Whether you are interested in correspondent origination and sale of mortgages, mortgage servicing operations, real estate management of REO assets, or various corporate positions to support our growing business, Rushmore may just have the position you’ve been waiting for. Browse our openings and contact us today to learn about career opportunities offering competitive salaries and comprehensive benefit packages.

CORE VALUES:

The Company Core Values: We are PROUD, All for WON, and We are SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each Core Value through the use of descriptors and employees understand the behavioral drivers to be successful. We are Proud: Reliable Confident, Committed, All for Won: Inclusive, Team Player, Collaborative, and We are Scrappy: Resourceful, Persistent, and Innovative

In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: Integrity, which is our Permission-to-Play value; and Excellence, which is our Aspirational value.