Overview

The purpose of the PMO Manager is to design, develop, and maintain a department that coordinates and manages the company’s business and IT-related programs and projects.

Responsibilities

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Design, build, and implement a program governance plan.
• Set up and facilitate program and workstream/project board and steering committees.
• Manage the department’s workstream/project scope. When necessary, facilitate change boards ensuring that all change board members are fully engaged in the process.
• Oversee project plans, resource plans, budgets, reporting, tracking, and schedule for the related projects and programs.
• Manage workstream change processes.
• Facilitate the continuous improvement process and the communication plans for the department.
• Monitor the ongoing delivery of the overall workstreams/projects and highlight any delivery issues and track milestone levels.
• Oversee the development of each project and ensure that associates are carrying out their tasks efficiently while upholding the company's standards.
• Ensure all critical dependencies and risks are identified and are effectively highlighted, understood, prioritized, and managed.
• Ensure program costs and resources are accurately projected, forecasted, scheduled, and managed.
• Ensure that all benefits highlighted in the business case are tracked and realized.
• Ensure that program, workstream/project, and executive reporting is undertaken in a timely, accurate and relevant fashion.
• Undertake quality assurance of programs and projects.
• Manage the continuous improvement plan ensuring that all areas contribute.
• Responsible for ensuring the program library is accessible and effective.
• Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• May be required to cross train and perform other duties.

Qualifications

• At least 5 years of project/ program management and retail experience and bachelor’s degree or equivalent combination of experience and education.
• Project Management Professional (PMP) Certification.
• Proficient with Microsoft Office Suite or related software.
• Highly proficient in Microsoft Excel.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to coach and mentor team members.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

SUPERVISORY RESPONSIBILITIES

• Yes

PHYSICAL REQUIREMENTS

• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department across facilities.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.