Overview

The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders.

Responsibilities

• Partnering with the Operations Manager to schedule the front-end associates.
• Ensure all newly hired front-end associates receive and complete the proper training.
• Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
• Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions.
• May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
• Complete Daily Sales Report and send to Store Support Center 
• Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them.
• Ordering all store supplies that relate to front-end operations.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
• Operate machinery such as a forklift, pallet jack, handheld inventory device, and other retail equipment.
• File paperwork quickly and accurately.
• Ability to sit/stand/walk for long periods of time.
• Frequently operate keyboard to enter in information.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• May be required to cross train and perform other duties.

Qualifications

• 3 years retail cashier or Customer Service Manager experience preferred.
• Be able to travel up to one week for orientation and ongoing several times per year.
• Must be flexible with work hours: ability to work a 40-hour workweek (predominantly 10 AM-7 PM Wednesday - Sunday with one weekend off per month). As business dictates, be able to work varied hours, days, and nights.
• Proven ability to motivate others to a common goal.
• Strong sales, communication, and social skills.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Ability to access and use the in-store computer, scanning system, and wireless tablets.

SUPERVISORY RESPONSIBILITIES

• Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders.
• May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager.

 Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions