Description

Fair Labor Standard Act Status: Exempt

Salary: $65,000 - $85,000 D.O.E. Benefits

Location: Phoenix, AZ

Flexible Scheduling – Fast-paced, hands-on environment – Growth and development potential

Summary: 

Do you want to be a part of a truly impactful company? Runbeck Election Services is one of the fastest-growing election technology companies, and we are looking for an experienced Technical Support Engineer to join our team. Runbeck is focused on creating the best and most secure elections solutions for our customers nationwide. We offer the flexibility to work onsite/remote, a robust benefits package (details below), and an unbeatable culture that has made us a Best Workplace in the Americas for five years. If you have the required skill set and want to be a part of our disciplined and innovative team along with joining our mission of Defending Democracy®, then we would like to talk to you!

The Technical Support Engineer is part of the Software Engineering department, working closely with the Field Services department, and is primarily responsible for Help Desk Level 2 inbound calls/inquires and setting up service solutions, and secondarily responsible for deploying and supporting end-user technology and software. The Technical Support Engineer is a key role in executing Runbeck’s strategic vision and involves delivering exceptional customer service and support to end-users and managing the flow, resolution, or possible escalation of service desk requests. This individual must have professionalism, patience, and a people-first attitude, while attention to detail is a must.

Responsibilities:

• On-call for product/client support 
• Act as a support escalation for applications
• Work with the Product team and customers to understand and resolve application support issues
• Recommend application enhancements to improve supportability
• Be a subject matter expert (SME) in supported applications
• Troubleshoot, debug, and upgrade software
• Evaluate user feedback
• Comply with project plans and industry standards
• Recommend performance and reliability improvements for supported applications
• Be an active participant in a self-organized scrum development team
• Provide increasingly accurate estimates of work to be done
• Demonstrate changes to Product Owners and stakeholders

Requirements

Key Requirements:

• Familiarity with web-based systems and associated modules
• Familiarity with JavaScript frameworks such as Blazor, React or Angular2, ASP.NET MVC, Web API, HTML, JavaScript, SQL, Web Services, XML, ADO.NET, etc.
• Basic understanding of .Net Core, .Net Standard, the .NET Framework and Visual Studio
• Experience with SQL Server; writing SQL scripts and stored procedures preferred
• Ability to gain, understand and apply information and data as it relates to Information Technology
• Ability to use good judgment, problem-solving and decision-making skills
• Work in a fast-paced environment where deadlines are essential, and maintain good communication with the team
• Maintain a professional image and work environment
• Organize, plan, prioritize and follow through on work
• Strong Interpersonal communication skills, both verbal and written required

Experience/Education:

• 2 – 3 years of relevant work experience
• Knowledge in Windows 10/11, Active Directory, Microsoft 365, hardware, and helpdesk ticketing software and processes
• Exceptional logical troubleshooting skills across the enterprise technology stack
• Strong technical ability
• Basic Active Directory management skills
• Grow in the ability to resolve complex issues and reduce the need to escalate to other team members
• Excellent written and verbal communication with all levels of the organization
• As a customer-facing position, the Technical Support Engineer must have professional communication skills with all levels of the organization, the ability to interact with a wide variety of personality types, and exceptionally good follow-up/follow-through skills
• A sense of urgency with internal motivation and capacity to work in a demanding, high-energy, fast-paced environment
• Ability to appropriately balance quality and speed and focus on delivery with high detail and accuracy where it matters most
• A collaborative team member with a continuous improvement mindset
• 2 – 4-year degree in IT or related field and/or relevant technical certifications

Benefits:

We are proud to offer a robust benefits package for our rockstar team of election heroes:

• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic and Voluntary Life Insurance benefit
• Short- and Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• IDShield
• Pet Insurance
• 401K Matching
• Tuition Reimbursement
• UNLIMITED Paid Time Off policy; including Sick & Volunteer time!
• 2nd shift receives a shift differential of 12.5%
• In-house gym with private showers
• In-house coffee and snacks on tap
• In-house company lunches or events monthly

Work Authorization:

• Must be authorized to work in the US for any employer