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* This position is fully remote. See working conditions for more. *
If your true calling is to make other people’s day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses and ultimately to do our part to make the world a better place. If this mission is important and resonates with you, come grow with us!
Starting wage in Missouri, Kansas & Texas
0-6 months $16.75 | 6-12 months $18.25 | 1 year $19.25
Starting wage in Arizona, Oregon & Washington
0-6 months $17.50 | 6-12 months $19.00 | 1 year $20.00 and it only gets better from there!
What is a Virtual Receptionist?
Shift and Schedule Availability:
What is a Ruby Virtual Receptionist?
Our proprietary technology enables us to be a virtual extension of our customers’ teams 24/7/365 and make a direct impact on their businesses every day. If you’re a speedy typer who loves tech, and customer service, read on!
On any given day, you could be taking a message for an attorney in one interaction, to connecting a caller with their wedding planner in another. You will be speaking with folks from all walks of life across a variety of industries – the only thing that remains the same is your welcoming tone. We give our customers the personalized service and interactions they deserve, making meaningful connections that help their businesses grow and thrive.
What You’ll Be Accountable For
Your Work DNA
You are tech-savvy and can multi-task navigating multiple screens and systems, while seamlessly navigating a conversation with a caller or customer live and in real-time.
Your Background
Preferred qualifications for the Virtual Receptionist are:
Requirements for Working Remotely
To successfully execute your role, take calls and maintain good quality service, your internet speeds must stay consistently above our detailed minimums. Even if your service is meeting this speed most of the time, any dip below that could cause lag, audio issues, or disconnects from the VPN and/or other Ruby applications, affecting your ability to fulfill the role you are being hired for. This may result in rescinding of your offer or termination.
Acceptable Services
Not Acceptable - examples include but are not limited to:
Please note you are responsible for ensuring you meet our internet requirements. If you are unsure if you meet the minimum requirements, please check with your internet provider.
Internet bandwidth to support systems and applications remotely
This is a coverage position that requires the ability to work a predictable and consistent set schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer.
Requirements for Training Remotely –Training Schedule OR &WA 7:30am-3pm PST, AZ 7:30 – 3pm PST Spring & 8:30am-4pm Fall MST, and KS&MO 9:30 – 5pm CST for a period of 12 business days total
Work Environment
Candidates near Portland, OR, have the option to work in our beautiful open-concept office. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and computer.
Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.
Ruby participates in the federal E-Verify program in certain locations as required by law to verify new employees’ authorization to work in the United States. Feel free to ask us about this if you have any questions~
About Ruby
Ruby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team. Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies.
Founded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses. Ruby has over 700 U.S based employees. To learn more, visit ruby.com.
Full Time
$36k-44k (estimate)
01/22/2023
04/17/2023