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Overview
We are seeking a Customer Support Specialist (Problem Solver & Happiness Maker)! The Customer Support Specialist (PSHM) delivers on Ruby’s promise to delight every caller, every day by listening to the needs of our customers and resolving issues, from blips in service to billing errors to full-blown disasters. They will also be responsible for the ongoing overall support of our Ruby customer accounts. This includes but is not limited to the health and satisfaction of our customers by supporting the customer life-cycle post sales, maintaining customer satisfaction, reviewing customer utilization of the product highlighting best practices as needed, and ensuring retention goals are met. The Customer Support Specialist (PSHM) collaborates with our Services, Billing, Product and Technology teams to deliver the Ruby experience for our customers and looking for ways to give them what they don’t even know they want.
Ruby’s’ service is differentiated by our commitment to provide a world-class experience for customers and callers. The Support team is the secret sauce to Ruby’s service, going above and beyond to provide exceptional service. It’s not just about knowing our customers by name; it’s about showing them we’re an extension of their team.
This position will report to the Happiness Cultivator and is open to U.S.-based remote candidates within AZ, KS, MO, OR, TX and WA as well as in-office candidates in the Portland, OR metro area.
What You’ll Be Accountable For
Key Success Indicators
Your Work DNA
Your Background
Work Environment
Candidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.
Ruby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions.
Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!
Full Time
06/10/2022
11/07/2022
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.