This position is also responsible to ensure alignment with Ricoh’s North Star program for key industries (e.g., training, collaboration and utilization of key content and subject matter experts.) and, this role will serve as Executive Sponsors to key line of business owners within assigned accounts.

JOB DUTIES AND RESPONSIBILITIES

• Primary responsibility for the role is to ensure our teams are driving digital transformation strategy for our key accounts and industries.
• Responsible for profitable growth for assigned accounts, including contract retention, expansion, ZBA and addition of services.
• Hold Client Executives accountable to drive sales activities, achieve specific KPIs, and close deals at the client level resulting in deeper penetration into the account.
• Set clear expectations by creating rigor and routine and inspecting activity that supports the sales objectives.
• Collaborates with internal resources to align activities, support, and talent to deliver sales targets and objectives.
• Actively engages peers and specialty areas to address issues or to develop stronger processes for driving growth.
• Comfortably engages with peers and leaders and effectively manages escalations.
• Comfortably negotiates issues with customers and internal organizations fairly.
• Hire, coach and develop talent.
• Sustainably coaches for performance and consistently provides immediate and effective feedback based on results and leveraging our HR processes.
• Coach team through the defined selling methodology ensuring they grasp the fundamentals and hones their abilities to meet high standards.
• Assesses talent and identifies strengths and development opportunities.
• Create development plans with team to continually challenge them to raise the bar.
• Responsible for profitable revenue growth and expense management.
• Engages proactively to achieve company financial targets.
• Performs other duties as assigned.