Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.
We are looking for an IT Support Technician to join our growing company! The IT Support Technician provides technical support across the technology stack and distance learning programs for the Air Force Military & Family Readiness Center (M&FRC) and Transition Assistance Program (TAP). In this role you will provide hardware and software system administration on all personal computers, servers, fax machines, satellite receivers, switches, routers, printers and other peripherals critical to proper function of MacDill AFB Military & Family Readiness Center.
Duties and Responsibilities:

• Implement any new systems (software/hardware) as required by the Military & Family Readiness (M&FR).
• Set up new computers and other information systems in a timely manner to support gradual improvement of the M&FRC facility.
• Provide all networking architecture recommendations and networking support to improve M&FRC network.
• Establish procedures for safe guarding all critical data. Design back-up methodology to guarantee uninterrupted M&FRC service to customers.
• Develop tracking system to (including all required documentation) monitor all information systems. Establish diagram of facility with associated database to track fixes and implementation of information systems. 
• Provide for safe migration of important data from one system to another. Install and maintain M&FRC primary databases including MS SLQ 10.X, AFFIRST, DODTAP, EAGLE, AFPAAS. Conduct upgrades to database and provide training to M&FRC personnel. 
• Provide recommendations to for future planning and improvements to existing information systems structure. 
• Assist M&FRC in research and purchase recommendations of all information systems and components required to improve existing structure.
• Provide proper information security on all systems. Educate personnel on proper security procedures to protect sensitive data and records.
• Train office personnel on software required for them to efficiently execute their jobs.
• Schedule and Conduct Satellite Broadcast Courses.
• Utilize the Air Education and Training Command (AETC) Distance Learning Guide or Government Education and Training Network (GETN) schedule to determine available broadcast.
• Coordinate with the appropriate training provider to obtain a slot on the Air Force Technology Network (ATN) downlink.
• Notify M&FR Flight Chief when scheduled downlink is confirmed.
• Obtain names of students from unit training manager(s) and reserve the training room for the scheduled broadcast.
• Monitor the ATN classroom periodically during the broadcast and be available to assist with any technical problems that may exist.
• Training shall be executed for approximately 20 M&FRC staff, for no more than two hours, quarterly. This training shall also provide training slides to all participants for reference.
• Distance Leaning Platforms include but are not limited to: Zoom MSTeams, Webex, and Defense Connect Online.
• Ensure all systems are prepared for customer log-on, Wi-Fi is functioning, printer has paper and operational, and other peripherals work properly.
• Create and maintain a sign-in/out log for computer use and record utilization on AFFIRST. 
• Run a virus scan on each laptop/desktop weekly and check for Personally Identifying Information left behind by users and delete that information. Perform backup to maintain system integrity.
• Provide all networking architecture recommendations and networking support to improve M&FRC network. 
• Work with local internet provider to ensure, as much as possible, uninterrupted connectivity to service by ensuring best equipment and service connection across the M&FRC IT infrastructure.
• Establish procedures for safeguarding all critical data. Design back-up methodology to guarantee uninterrupted M&FRC services to customers.
• Develop tracking system to monitor all information systems including all required system documentation. Establish diagram of facility with associated database to track corrective actions and implementation of information systems.
• Provide for safe migration of important data from one system to another. Install and maintain M&FRC primary database. Conduct upgrades to database and provide training to M&FRC personnel.

Desired Skills

• Proficiency in both hardware and software application support utilized by information and referral resource centers or similar system.
• Proficiency in Air Force computer/network security regulations.
• Excellent customer service skills and verbal communication skills.
• General administrative skills to include proficiency in operation of all Microsoft Office Suite applications and ability to navigate web browsers.
• Proficiency in distance learning administration.
• Superior writing and verbal communications skills inclusive of developing technical system-level specifications.

Requirements:

• US Citizenship
• FBI / DoD Background Investigation and Fingerprinting
• CompTIA Security CE or DoD IAT II equivalent
• HS Diploma with 4 years of experience or; Associates Degree with 2 years of experience, or Bachelor's Degree with 1 year of experience.

Work Location: On-Site MacDill AFB, FL
Employment Type: Full-Time, Salary-Exempt (Contingent upon contract award)
Benefits Package: We offer a top tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!
**COVID-19 Vaccination Requirement Statement: As a federal contractor in compliance with Executive Order 14042, effective November 1, 2021, all positions will require successful candidates to obtain and show proof of a COVID-19 vaccination (or medical/religious exemption) on the first day of employment. RSC2, Inc. is an equal opportunity employer and will provide reasonable accommodation to those individuals who cannot be vaccinated.
 
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.