Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The position: As a Risk Analyst, you will be responsible for assisting the risk management department with loss prevention/mitigation programs, reporting, auditing, and training as it pertains renter’s insurance, master insurance and day to day operations.

Responsibilities

• Leverage your talents to serve as additional Administrator for highly customized Salesforce/Riskonnect environment.
• Design, configure and implement functional requirements into business solutions for a variety of internal stakeholders.
• Support complex, custom applications while troubleshooting issues and solving challenges.
• Provide daily end-user management, support, and troubleshooting.
• Assist in training new users to expand the Salesforce skillset across the organizationdepartment.
• Ensure all projects follow RPM’s sharing and visibility protocols.
• Assist with running and monitoring essential processes that impact daily functions.
• Collaborate on the evaluation, scoping, and ownership of new project initiatives.
• Identify inefficiencies and drive efforts to improve the overall Salesforce and Riskonnect user experience.
• Analyze usage metrics to identify and improve user adoption.
• Assist in implementing and maintaining the security options for all users (MFA).
• Work directly with internal Risk team with project initiatives and integration requirements.
• Fully manage custom development projects from beginning to end.
• Complete monthly reporting and benchmarking for programs that fall under the Department’s purview.
• Analyze, trend and report insurance program penetration.
• Assist the VP of Risk with policy management.
• Assist the VP of Risk with Safety/loss control inspection scheduling.
• Monitor compliance with the RPM Renter’s Insurance Platforms: RPM Insurance Services LLC, Resident Legal Liability, and Security Deposit Premium through platforms.
• Assist in the ongoing maintenance and enhancement of the RMIS system.
• Do a great job of managing internal and external communications.
• Effectively collaborate with other departments.
• Represents RPM Living in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers, and the general public.
• Required to possess reliable means of transportation to be used in the course of daily activities.
• Performs other duties as necessary.

Qualifications

• Minimum two years of solid hands-on experience as a full-time Salesforce Administrator.

• Certified Salesforce Administrator (ADM201); App Builder certification a big plus.

• Strong lightning experience and understanding of the Salesforce governance framework.

• Thorough knowledge of Salesforce Flow Builder.

• ETL tools for export/import of Salesforce data. Data Loader, Jitterbit, or DemandTools experience.

• Proficient in Excel – VLOOKUIP, SUMIF, Pivot Tables, Macros experience a must.

• Conga Composer or Docusign experience a plus.

• Experience in the Property Management or Real Estate industry a plus.

• Ability to implement and train on third-party applications related to Salesforce projects.

• Strong communication and response skills.

• Ability to prioritize workload and work independently.

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.

RPM Living is an Equal Opportunity Employer.