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Ulster Savings Bank is Hiring a Customer Service Specialist Near Kingston, NY
Job Details
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Description
Business Development drives financial performance through profitable revenue growth, goal attainment and exceptional customer service. All employees have a role in Business Development and are responsible to identify potential opportunities to cross sell all Bank products and/or services to both new and existing clients. Employees will continually prospect, both within and outside of the Bank, to create new lead streams for any and all of the Bank's business lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service by identifying customer's issues/problems, determining the cause, explaining the best solution, expediting the correction, and following up to ensure resolution.
- Act as primary customer support for Internet Banking, Mobile Banking Devices, Bill Pay Service, Treasury Management, Remote Deposit Capture and other electronically delivered services.
- Ability to successfully navigate administrative support tools for online banking, bill pay and debit cards that aid in problem/issue resolution.
- Document all customer inquiries, tasks, and case activities in Nautilus.
- Knowledge of all Bank Departments to assist in first call resolution.
- Problem solve all online banking related issues and handle e-mail and voice mails responses.
- Cross-sell bank products, services and actively seek referrals.
- Serve as a back- up for Back Office Operations on an as needs basis.
- Any other tasks as assigned by management.
Hours: Mon.-Fri: 8:00am - 6:00pm
Sat: 9:00am-2:00pm
Min 2/Sats per month
Reports to: Customer Service Supervisor
Salary grades and ranges are based upon the market value of each position and are set as a guideline. The successful candidate's skill level, job history, and performance history are also taken into consideration when job offers are made. Therefore, actual salary offers may fall outside of the salary grade of a position. This position will be posted internally and externally until the position has been filled. If you have any questions, please contact your Human Resource Department.
Qualifications
- Excellent oral, written, and analytical skills.
- Excellent telephone skills.
- Strong interpersonal/customer service skills
- Strong overall technical and problem-solving skills.
- Team player.
- Ability to work flexible work schedules.
- Knowledge of DNA and Internet.
- Knowledge of Windows operating systems including Word, Excel.
- Bi-lingual a plus.
- Minimum 2 years banking or customer service experience
Job Summary
Full Time
$42k-53k (estimate)
06/03/2024
06/20/2024
ulstersavings.com
WOODSTOCK, NY
200 - 500
1851
Private
ANTHONY TROCCIA
$5M - $10M
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
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Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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