At Royal we are building solutions to solve healthcare's most challenging transportation problems through a combination of high touch service and high tech capabilities. While we cut our teeth in the ambulance business, we are now bringing a full suite of transportation solutions to our customers that solve of healthcare's biggest challenges from readmissions reduction to social determinants of health. Come join the ride with us!Royal Ambulance's Strategic Account Management Association (SAMA) Award winning Customer Success team is seeking a Customer Success Manager to help build relationships and support the hospitals & health systems we serve. Royal’s Customer Success team focuses on effective solutions deployment, customer retention and growth, and delivering case study worthy customer results. By helping our customers achieve their desired outcomes, we aim to support the delivery of high quality, seamless care for patients and families.*Note this position has hybrid remote AND onsite requirements with up to 60% travel. About Royal Ambulance:Royal Ambulance is the leader in healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, San Francisco, and San Mateo County. Since 2006, we’ve grown from 2 ambulances and 10 employees to over 100 ambulances and 600 team members. We are known for our our amazing work culture, awarded one of the Top 50 Inspiring Workplaces 2022 and Glassdoor's Top 50 Best Places to Work in the US, Inc Magazine’s Fastest Growing Private Companies, and Modern Healthcare’s “Best Places to Work”. As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first-class team member experience. Join us and be a part of this exciting growth opportunity while surrounding yourself with other like-minded individuals, who encourage and inspire one another along their path in EMS and Healthcare.At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.Follow us on Instagram @RuleTogether-The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.-Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status