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Position Summary:
RoundPoint’s brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint’s reputation, and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers’ needs into answers to their questions, workflows to other departments, and/or knowledge of RoundPoint’s self-service products. The Customer Service Representative creates the solution to any problem by the end of the conversation.
This is more than Customer Service!
Compensation Range:
$36,000 - $40,000 (estimated annual base) monthly incentive compensation. Note, this is an hourly non-exempt position, overtime is available!
We’re looking for people who…
Primary Responsibilities:
Our Customer Service Representatives report to Customer Service Supervisors and develop strong working relationships with other servicing partners. Our Customer Service Representatives identify problems and then draft blueprints other departments use to create solutions.
Qualifications:
Required ~
Desired ~
RoundPoint’s Employee Value Proposition: Grow, make a difference, and have fun along the way!
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
Full Time
$33k-42k (estimate)
09/01/2022
05/05/2023
rpmservicing.com
CHARLOTTE, NC
1,000 - 3,000
2007
Private
KEVIN BRUNGARDT
$200M - $500M
RoundPoint is a financial institution that provides mortgage banking and lending solutions for homebuyers.
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Communicates Effectively, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.