OVERVIEW

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

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JOB INFORMATION

Summary

We are seeking a dedicated Liaison to join the Rotech team. In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services.

Tuesday-Saturday Shift Expectation

Essential Duties and Responsibilities

• Always acts in an ethical and legal manner when making visits to referral sources
• Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.
• Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
• Creates and maintains constructive working relationships with management and staff
• Goes ‘the extra mile’ in order to exceed customer needs
• Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
• Maintains a high level of satisfaction with patients, referral sources, and location employees
• Performs other duties as assigned

QUALIFICATIONS

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Associate’s Degree from an accredited college or an equivalent combination of education and directly-related experience is required
• One to three years’ customer service and billing experience in DME or healthcare environment
• One to three years’ of related prior work experience in a team-oriented environment
• CNA, EMT or other medical related experience preferred

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Effectively and confidently present products and services with a high degree of professionalism
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mechanical aptitude with ability to learn
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Contact with patients and equipment with potential exposure to contagious pathogens
• Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.
• Regularly travel via personal vehicle and occasionally via airplane
• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Remote access interface and communication
• Understanding use of all applicable home medical equipment and supplies

Work Environment

• Office, warehouse and hospitals
• Travel via automobile required to patient’s homes, referral sources and meetings
• May be required to use a personal vehicle for business activities with reimbursement according to Rotech’s policy

ROTECH INFORMATION

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition program
• Mileage reimbursement

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE