Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court.

We are pioneers and innovators! We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our CRM Administrator, you play a substantial role in the day-to-day management of the Customer Relationship Management System. The ideal candidate will champion process and enjoy working in the details. This position’s core responsibilities include data hygiene, user support and training, developing and implementing business processes, reporting and lead management.

Day-to-day:

• Ensure accurate usage of CRM system via user training and support. Build or update manuals, policies and procedures
• Lead data hygiene efforts in CRM and Data Warehouse. Monitor data quality, data migrations, and data integration.
• Facilitate the development of sales and service strategy through reporting and analysis along with crafting custom reports and dashboards specific to job functions.
• Modify the front end of CRM to consolidate and display information based on needs.
• Identify and implement, as needed, custom solutions to enhance business processes.
• Serve as liaison between Sales\Service and Marketing Departments. Generate and maintain a trackable campaign-based Lead pool management process.
• Design and implement automations using Microsoft Dynamics.
• Provision all new users and retain control of access rights, security settings, and user privileges along with providing frontline support for CRM users.
• Generate detailed process maps for sales, marketing, and business workflows.
• Review and analyze data to identify areas to optimize the system and increase efficiencies in business process.
• Provide useful insights to improve sales performance and increase revenue opportunities.
• Stay up to date with CRM releases and standard methodologies.

We’d like to hear from you if you:

• 3 years’ proven experience handling CRM administration.
• Strong attention to detail and analytical skills.
• Ability to optimally communicate results and present new insights to strategic partners and executives.
• Data first philosophy but puts forward thoughtful decision-making in ambiguous situations.
• Experiencing managing Microsoft Dynamics 365 Online, Power BI or Tableau, SQL, T-SQL preferred.

Offers of employment are conditional upon proof of COVID-19 vaccination or approval of a medical or religious exemption and accommodation from the company along with the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Perks:

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development
• Daily Free Lunch