Description
Position Summary:
A Food Runner can facilitate a collaboration between our kitchen and wait staff.
Food Runner responsibilities include setting tables, serving food orders, and removing used dishes and utensils. Experienced in the restaurant industry and knows how to provide an excellent dining experience. To be considered for this role, you should be available to work various shifts, including weekends.
Making sure the server stations are stocked and organized. Deliver guests orders in a timely manner. Responsible for the appearance of the dining room and bar and ensuring that it is always kept clean.
Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.
Type: Hourly, Part-time
Pay rate: $16.85/hr tips
Duties and Responsibilities:
Responsibilities include, but are not limited to:

• Working with the servers to create a great energy and atmosphere.
• Greet each guest with a good attitude and a smile.
• Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware.
• Running food to tables and ensuring guests are receiving their correct order.
• Handling the food in a timely manner to ensure optimal food temperature.
• MUST have a great understanding of the menu and what is in each dish.
• Fill water glasses when necessary.
• Clearing empty food plates when guest is finished.
• Wiping down and sanitizing tables when guests are done eating.
• Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
• Helping with dishes when we are backed up.
• This position must possess excellent customer service skills and understand the importance of damage control.

Qualifications:

• Possess excellent communication skills.
• Understands and follows written directions.
• Must be able to provide legible communication.
• Works cooperatively in a team environment.
• Must be comfortable learning new skills.
• Can perform calmly under pressure.
• Uses critical thinking reasoning skills to solve problems quickly.
• Manages time effectively.

Skills and Attitudes:
Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.
Must have the ability to:

• Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
• Must be skilled in time management.
• Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
• Must show enthusiasm for the job and for the restaurant.
• Must be considerate, patient, and willing to help fellow employees.
• Must have a good self-image and be able to command the respect of the employees.
• Must be able to tolerate pressure and work calmly and efficiently during busy times.
• Must handle guest complaints according to restaurant policies and procedures.
• Possess the highest work ethics, personal morals and honesty beyond reproach.

Education:
Must have one or more of the following:

• Minimum of 1 years server assistance experience required in fine dining or upscale restaurant.
• Equivalent combination of education and experience.

Certificates, Licenses, and Registrations:

• San Diego County Food Handlers Card (must be obtained within 30 days of employment). Serve safe certificate preferred.
• Anti-harassment and nondiscrimination 1-hour class.

Physical Requirements:

• Professional, articulate, friendly, and punctual.
• Possesses and exhibits the drive to provide exceptional service.
• Full-time flexible hours are required (able to workdays, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems and iPad applications.
• Professional appearance appropriate for a premier restaurant.
• Must be able to sit for up to 8 hours at a time.
• Ability to work in a stressful, fast-paced environment

VENUE
Rustic Root showcases our take on New American Comfort food with a California twist. Classic dishes are rooted in tradition, including regional dishes from around the country, all reimagined with fresh and local ingredients and our Chef's modern flair. Our Signature drink menus offer our take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare including a ceiling filled with floating colanders & chic nature-inspired wall art and dcor. If it's downtown San Diego energy you want, head upstairs to the Gaslamp's premier rooftop restaurant where animal hedges & beautiful streetlamps create a buzz-worthy atmosphere.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.