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Service Coordinator
Romanoff Group Charlotte, NC
$78k-104k (estimate)
Full Time | Specialty Trade in Construction 5 Months Ago
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Romanoff Group is Hiring a Service Coordinator Near Charlotte, NC

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering seven states, are a blend of commercial and residential, electrical, and heating & cooling companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.

We are actively seeking an Amazing Service Coordinator in Charlotte, NC area to join our award- WINNING team.

Great Reasons to Join Romanoff:

  • 7x Employee Voted Top Workplace
  • Highly Competitive Wage
  • Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
  • $15k Company Paid Life Insurance 
  • 401K
  • ESOP Retirement Plan (We are 100% employee owned)
  • Training and Support
  • Vacation and Paid Holidays
  • Advancement Opportunities
  • Paid Apprenticeship 

Work Schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change

Position Responsibilities of the Service Coordinator

  • Answer all incoming calls and email inquiries from customers in a caring, understanding, and helpful manner
  • Schedule all service requests from customers and dispatch to the service technicians in the field
  • Management of a multiple service technician dispatch board including daily confirmation of next day’s calls
  • Coordinating daily replacements and new installations including job packets, permits and invoicing
  • Respond to all online service and quote requests including emails and vendor portals
  • Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation
  • Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved
  • Assist the service manager and service techs with repair quotes, parts procurement and warranty filings
  • Assist retail sales team with appointment scheduling, job packets, invoicing, permitting and inspections
  • Setup an organized filing system for customers and vendors
  • Complete weekly and monthly sales reports and use them to verify the monthly billing report accuracy
  • Update the Retail Services Manager of daily and monthly service and AOR sales as compared to plan
  • Oversee accounts receivables and maintain past due accounts to a maximum of 31- 60 days past due
  • Participate in all weekly service, installation and sales meetings
  • Be willing to work extended hours during the peak seasons and work from home during inclement weather

Minimum Experience and Qualifications of the Service Coordinator

  • High School Diploma or GED Equivalent
  • Administrative/Clerical experience required
  • 1-2 Years of relevant Electrical service dispatch, installation, and administrative experience
  • Prior experience with a service management software system
  • Experience with Microsoft Suite - Word, Excel and PowerPoint is a must
  • Must be able to communicate effectively, clearly and concisely
  • Must be an outgoing team player and able to work well within a collaborative environment
  • Must have experience with local municipalities’ permitting and inspections processes
  • Must adhere to company screenings

Physical Requirements

  • Must be able to adhere to large amounts of sitting
  • Must be able to speak English and hear to communicate

Benefits and Compensation

Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

The Romanoff Group of Companies consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$78k-104k (estimate)

POST DATE

10/28/2022

EXPIRATION DATE

01/05/2023

WEBSITE

romanoffgroup.cc

HEADQUARTERS

GAHANNA, OH

SIZE

200 - 500

FOUNDED

1992

CEO

MATTHEW ROMANOFF

REVENUE

$50M - $200M

INDUSTRY

Specialty Trade in Construction

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The job skills required for Service Coordinator include Billing, Life Insurance, Communicates Effectively, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Coordinator jobs

A Service Coordinator works with a variety of healthcare professionals like Nurses to ensure their clients receive the best treatment possible.

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A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.

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Step 3: View the best colleges and universities for Service Coordinator.

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