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4 Customer Service Team Lead Jobs in Marshfield, WI

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ROEHL TRANSPORT INC.
Marshfield, WI | Full Time
6 Months Ago
Walgreens
Walgreens
Marshfield, WI | Full Time
$38k-48k (estimate)
1 Week Ago
Asylum Scrap Services Inc.
Marshfield, WI | Full Time
$33k-40k (estimate)
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Fleet Farm
Marshfield, WI | Part Time
$26k-34k (estimate)
5 Days Ago
Customer Service Team Lead
ROEHL TRANSPORT INC. Marshfield, WI
Full Time | Logistics Services 6 Months Ago
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ROEHL TRANSPORT INC. is Hiring a Customer Service Team Lead Near Marshfield, WI

The Opportunity:As a Customer Service Team Lead, you will utilize your customer service expertise to assist management with day-to-day operations of the team. You will handle complex customer issues, assist in training new staff, and serve as a mentor for your team. You will continue to work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions, and build strong relationships established on trust.The Fit:To be an effective Customer Service Team Lead, you must have:

  • At least 2-3 years in a Customer Service Representative role, preferably in transportation
  • Ability to communicate timely and effectively with a diverse audience
  • Strong leadership abilities and desire to coach and train others
  • Ability to collaborate with others and think strategically to solve complex problems

The Wage:You will earn a competitive salary and have the opportunity to earn two monthly bonuses. Additionally, you are eligible for medical, dental, 401k, profit sharing, and paid time off. We even offer tuition reimbursement if you are interested in advancing your education.The Company:Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies.

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

POST DATE

09/05/2022

EXPIRATION DATE

09/02/2022

WEBSITE

roehl.jobs

HEADQUARTERS

MARSHFIELD, WI

SIZE

1,000 - 3,000

FOUNDED

1962

TYPE

Private

CEO

RICHARD ROEHL

REVENUE

$200M - $500M

INDUSTRY

Transportation

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Roehl Truck offers driving jobs and CDL training for professional drivers.

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The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Team Lead job description and responsibilities

Creating reports for the director of customer services.

02/14/2022: Fargo, ND

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/21/2022: Savannah, GA

The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.

12/31/2021: Rock Island, IL

The agent needs to understand when and how to share those links with customers for better help.

01/11/2022: Lima, OH

Explain clearly without jargon how their products and services work and will be delivered to the customer.

01/07/2022: Gastonia, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Team Lead jobs

Developing patience can help a customer service team lead work productively with their team members and customers.

03/07/2022: Beaumont, TX

Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.

02/28/2022: Hartford, CT

They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.

03/10/2022: Kingsport, TN

A customer service oriented approach can go a long way than just boost client satisfaction.

12/27/2021: Lexington, KY

Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.

03/02/2022: Anderson, IN

Step 3: View the best colleges and universities for Customer Service Team Lead.

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