Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance License is not required to start, but would be a greater benefit relating to customers in the beginning for this position.

Benefits

Health Insurance

Paid Holidays

Paid Time Off (PTO)

Supplemental Insurance

Mon-Fri Work Schedule

Professional Work Environment

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.

Requirements

• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Must pass property/casualty insurance exam within 90 days of hire.