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Customer Success Associate

Fairfield, CA | Full Time
12 Days Ago

Job Description

Time Requirement: Full time. (5) 8-hour shifts between 4 am and 4 pm PT, Monday through Saturday. The exact schedule is to be determined at the time of hire. Duration: The expected duration of the position is (3) three months with a possibility of extension. As a reminder, employment is "at will" and can be terminated at any time by either party. Company Overview: Helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue. The team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022." Role Overview: We’re looking for Customer Success Associates (CSA) to join our growing team. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers in our services. The CSA must enjoy working within a small, entrepreneurial environment that is mission- and results-driven. The role will appeal to candidates who are high-energy and motivated.

Career Path for Customer Success Associate

The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

How to Become a Customer Success Associate

If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Success Associate

Quotes from people on Customer Success Associate job description and responsibilities
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Step 2 Knowing the best tips for becoming a Customer Success Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs
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Step 3 View the best colleges and universities for Customer Success Associate

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