What are the responsibilities and job description for the FT Customer Experience Associate (Work From Home) position at Rocket Money?
Rocket Money's mission is to empower people to live their best financial lives. They are currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to their support team as they continue to grow
ABOUT THE ROLE- Use an online chat platform to talk with Rocket Money's members.
- You'll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
- Provide resources and guide members on how to cancel their Premium Memberships or delete their accounts.
- Escalate technical issues to the engineering team and communicate solutions to members.
- Draft support articles and assist with creating member tutorials.
- Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Great Communication -- Your writing is impressive and you love talking with people!
- Empathetic -- You're able to relate to and validate member's experiences and find meaningful solutions to make the situation better.
- Proactive Problem Solving -- you're able to identify possible issues and potential resolutions.
- Workflow Management -- You know how to efficiently balance multiple competing priorities.
- Taking Initiative -- You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
- Customer service experience in a B2C tech company is a plus!
- Health, Dental & Vision Plans
- Matching 401k
- Unlimited PTO
- Salary range of $20 - $24/hour
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