1 FT Customer Experience Associate (Work From Home) Job in Milford, CT
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Rocket Money is Hiring a Remote FT Customer Experience Associate (Work From Home)
Rocket Money's mission is to empower people to live their best financial lives. They are currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to their support team as they continue to grow
ABOUT THE ROLE- Use an online chat platform to talk with Rocket Money's members.
- You'll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
- Provide resources and guide members on how to cancel their Premium Memberships or delete their accounts.
- Escalate technical issues to the engineering team and communicate solutions to members.
- Draft support articles and assist with creating member tutorials.
- Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Great Communication -- Your writing is impressive and you love talking with people!
- Empathetic -- You're able to relate to and validate member's experiences and find meaningful solutions to make the situation better.
- Proactive Problem Solving -- you're able to identify possible issues and potential resolutions.
- Workflow Management -- You know how to efficiently balance multiple competing priorities.
- Taking Initiative -- You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
- Customer service experience in a B2C tech company is a plus!
- Health, Dental & Vision Plans
- Matching 401k
- Unlimited PTO
- Salary range of $20 - $24/hour
Job Summary
Full Time
$87k-115k (estimate)
03/23/2023
03/28/2023
The following is the career advancement route for FT Customer Experience Associate (Work From Home) positions, which can be used as a reference in future career path planning. As a FT Customer Experience Associate (Work From Home), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary FT Customer Experience Associate (Work From Home). You can explore the career advancement for a FT Customer Experience Associate (Work From Home) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
Similar Jobs
Popular Articles
