Project Manager
Rocket IT Professional Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for a Project Manager who thrives in a fun, fast-paced environment and is enthusiastic about resolving technical issues and helping others succeed. 

As Project Manager, you’ll help Rocket IT and its clients thrive by providing project management, communication, and other support to the Professional Services team as well as play a key role in providing superior customer service to our clients. In this role, you will bill time directly to projects, and ensure that the Scope of Work, Products, Time Tracking, Pre-Requisites, Deliverables, and Billing is handled promptly and accurately. This role is ideal for process-oriented communicators who enjoy delivering a superior client experience through excellent attention to detail.

Key Responsibilities

• Leading all project efforts – preparation of Scopes of Work documents, scheduling, coordinating, and communicating project tasks for the Professional Services team
• Interface with clients to provide project updates, problem resolution, and milestone completion updates
• Assist with scheduling and tracking of third-party vendors completing work for Rocket IT clients
• Track metrics for Rocket IT’s efforts to improve and secure client networks
• Contribute to account management and client retention efforts

Qualifications

• 4-year college degree
• 2-3 years in Project Management
• Proficiency with Microsoft Office products

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel, and reach
• Must have visual acuity
• Must be able to lift up to 25 pounds

Company Culture and Benefits
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast! - We love what we do, and we foster an authentic, supportive, and collaborative environment. 

We invest in you so that you can invest in your work. Our benefits package prioritizes your wellbeing and includes:

• 10 PTO days 
• Paid holidays: 7 observed holidays per year plus 2 floating holidays 
• Company sponsored health insurance
• Long and short-term disability 
• Simple IRA plan with company match
• Gym reimbursement
• Cell phone stipend
• Training support and incentives for continued education 

Rocket supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.